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Forced to Drop speed to 1.5 ???

I've had perfect service for about seven years. Three new houses built on my street in the past two years, all of a sudden last year started dropping connection, they sold me on moving up to 3MBS to fix the issue, still had problems lasting over a year, now today they forced me back down to 1.5 which will really only be like .8. This is unbelievable and unacceptable. All because Verizon doesn't want to upgrade their equipment in the street. I now feel Verizon is doing this on purpose to sell FIOS. I will be filing with BBB again, FCC, and the other one I can't say on the forums.

Comments

MysteryB

Filed with BBB, FCC, Consumer Affair, **bleep** Consumer, and next will be a firm that I know. No one cares, if I don't pay my bill they would take me to you know where. Where is my protection? Why should I be forced to take a lower speed because their equip all of sudden can't handle it?

MysteryB

So happy my speed was dropped to 1.5. Now I'm able to get .44 on a good day. Isn't that awesome? Thanks Verizon!!!

smith6612

MysteryB, please check your PMs. I'm looking to get your Transceiver Statistics to get an idea of how your line is physically. If you can get that info to me I'll get you to someone who can help to fix all of this up.

http://forums.verizon.com/t5/notes/privatenotespage is the link to get to your PMs.

MysteryB

Thanks, I wasn't ignoring you I was just trying to give Verizon another chance since I had three people call and claim they would get me all fixed up, but none of them called back. PM sent.

jnepoore

MysteryB, I feel your pain. NO, really I do. Been there. If you are paying for 3mps there is only an acceptable threshold that it can drop down to, and usually only peak times. I do not believe it is as low as 1.5 and certainly not .8 and .44.

I had this problem and I called and was forward to tell them Comcast is out there with comparable speeds if they weren't willing to fix the issue. You don't pay for 3 and get below 2, that's just wrong. You are to get what your sold or it's criminal.

A technician found my line to be, his words first out, 101% congested. Then the 2nd test, more realistic was 99% congested. Now I don't know if it was because I was coming back to them from Comcast or what but he had a tech go to the trunk, tear my line out and hook it up to a completely different and newer piece of equipment at the trunk. I am fortunate enough to be only 2700 feet from the trunk station.

The new connection tested out at 55% congestion and it's been going just fine with me. At least in the future I know if it happens again what to tell them to look at. Fortunately, I live in a small town and only blocks from the main part. It's stable and there's not going to be new homes and developments added near me, there's not place for them.

Sounds like your line has all that congestion and you need to demand an upper technician check for the congestion level and do something about it.

Good luck! jack "{:-D

gremlins

I feel you're pain. Getting other parties involved is the only way verizon will actually do something.good luck! I loose all dsl when it rains. this has been going for 2 years.they know where the problem is but when the tech leaves i get an email saying its fixed and no one has done anything .Yes im here when the come out shake there heads and leave.Its a block of conections on the pole for the block. I pay for 7mg, on a good day I actualy get 3.7, average is a little over 2mg.Also depending on you're distance from you're provider. Verizon has changed alot of infrostructure so you're provider may not be where they once were.Oh when its election time.You may want to voice you're opinion to those public *servants*

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