This is common during peak chatting hours (evenings) with any service. Let the chat move through and when the rep starts to speak, you should in many cases hear a sound. There may be an option to notify you too, when the rep responds.
@mikewiz1962 wrote:Houston..we have a problem..22 minute wait! Call center employee on Live chat Call center employee on Live chat Live Chat WindowClick to Reload Chat Chat Subject:Unknown Your Question:I am demanding a refund for my bad service immediately. Details are here: orums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/Slow-DSL-speed-in-Southern-NJ-and-Clear-4G/td-p/592301/highlight/false A Verizon Service Representative will be with you shortly. Thank you. 20:17:50 Estimated wait time is 22 mins 45 secs. We apologize for the delay. You are 9 th in the queue.
As an aside, you can only get a refund from Billing. Based on the timestamp of your post (07-18-2013 07:18 PM), Billing was already closed when you made your demand. That probably isn't going to work out the way you want it to.
