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Upgraded internet, doesn't seem so

About 2 months ago we upgraded our internet from the 768kbps-1mbps to 1.5mbps to 3.0mbps. We recieved our new modem (6100g) to replace our old modem (6100). I hooked that up to the internet as soon as we got it. Internet runs fine.(Still have 768kbps)

Now two weeks ago a techician came by the house and upgraded our telephone wires for the new internet. He told us we would be able to update our internet without any help but if we did call in. We couldn't find out how to upgrade the internet so we called in. We told them we wanted help to upgrade our internet, they didn't help at all. THey just want to upgrade us to the $44 plan.

I don't have any idea what else to do from here. my internet speeds right now are 1184 Kbps / 448 Kbps well below the internet plan we are paying for. I have yet to see anything higher than this on the modem or speed tests.

Comments

dslr595148

Visit http://192.168.1.1/ and choose System Monitoring, Advanced Statistics, and then Transceiver Statistics. If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

Paste up the contents of the page you see.

bigboyrf

Transceiver Revision-3.3.6.10.0.1

Vendor ID Code-4D54

Line Mode-ADSL_G.dmt

Data Path-FAST

Transceiver Information

DSL Speed (Kbits/Sec)-1184 (Down Stream Path);448 Up Stream Path

Margin (dB)-32.1 (Down Stream Path);23.0 Up Stream Path

Line Attenuation (dB)-26.4 (Down Stream Path);13.0 Up Stream Path

Transmit Power (dBm)-6.8 (Down Stream Path);11.9 Up Stream Path

That's all of it.

smith6612

Your line statistics seem to be good enough to handle speeds going up to 10Mbps. As it stands right now, Verizon really has two speed packages with many different speeds. The package you're on right now is pretty much their basic 400kbps-1Mbps package. You're already at the 1Mbps rate. The next package up, which would be that $30-44 package, would have speeds anywhere from 1.1Mbps to 15Mbps. What speed you get on that package is pretty much a giant gamble. If you're on a remote DSLAM, your speed is going to be stuck at 3Mbps. If you're coming out of the CO, your speeds will depend on if the CO was upgraded to support higher packages. If it was, you should get 7.1Mbps or if it's been upgraded even more recently, the 10Mbps provisioning rate.

Since you've mentioned already upgrading the package a little while ago, you'd need to get on the phone with Billing and see what the deal is with the provisioning.

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