We upgraded from the slowest High-Speed Internet plan (.5 to 1 Mbps) to the fastest (7.1 to 15 Mbps) on June 20th. It was good for a couple weeks before the speed suddenly dropped to somewhere around 1 Mbps. I was actually able to get help from the people in the Verizon Chat and they got the speed back up, but it didn't last long. Around the 4th of July, I couldn't get ANY help from anyone at Verizon, and all they cared to do was try to set up an appointment to have a Verizon Tech come to our house. We've been hesitant to do that because we don't have an extra 100 dollars just sitting around if we would have to pay for it. Luckily, it eventually just went back to normal and was good for about 3 weeks.
Within the past week, it dropped back down again. A Speed Test I just ran says our DL speed is .77 Mbps and the UL speed is .36 Mbps. I've tried power cycling our router (A Westell Versalink 327W), but that only gets it up to around 2 Mbps, and that doesn't last very long before it drops back down. I'm beyond frustrated at this point because we can't get any help other than Verizon trying to set up having a Tech come to our house. I just have no idea what to do.
