This is getting ridiculous. Has anyone else had this problem? If so, what was the solution (if you ever managed to get it fixed)?
For two months now we've had intermittent phone service. It just stops working for no reason. Phone says "Check Tel Line" or "Line in use" even though no one's on it.
We've had THREE separate repairmen from Verizon come out. No one has been able to fix the problem. Last guy replaced the ONT out back and said if they don't work after that, he would escalate the repair with Verizon. We called him to tell him it his repair didn't work. He said he told Verizon and it was being sent to Level 2 tech support or something like that. We waited a week...heard nothing from Verizon. Called back the repairman. Heard nothing back.
Finally called Verizon ourselves and apparently no one had told them that we were having this problem still nor escalated the service ticket on our behalf as they had said they would. We've been on the phone now with Verizon for a half an hour. They actually tried to walk us through BASIC TROUBLESHOOTING AGAIN! Arrrrgh!!!! We KNOW it's not as simple as just unplugging everything! We KNOW there's a dialtone when you plug into the box out back just not in the house (on a regular basis). We've had a jack replaced, wires fixed, and the ONT replaced. MOVE ON TO THE NEXT LEVEL PLEASE!!!!
Why am I paying for phone service WHEN IT DOESN'T WORK?!!!!!
I am beyond annoyed and have had enough. If this can't get fixed I'm seriously ready to just go back to Cox.
