It seems to me that Verizon make it very difficult to cancel services. I have attempted for five months to get the DSL service at my home cancelled and everytime I get to an rep they say they cancel but the following month I receive another bill. If the only way to cancel service is by calling maybe Verizon should make a specific line to assist consumers in this task. Maybe even attempt to Win them Back or ask why they are leaving Verizon, not just tell me everytime they call that we have no record of your request.
Shady customer service if you ask me!
