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Very slow internet speed

I have called tech support but they claim my computer is block the service. I believe it is not my computers fault as I have ran speedtest on 3 different computers and have gotten the same results of an average of 30-40 download kb/sec transfer rate. My upload speed seems to be fine as I am recieve max speeds for that.
I have also ran a line quality test myself on dslreport and recieve a packet lost.
-http://www.dslreports.com/pingtest/524a83bb44c8/3068794?r=977
The tech support guy said that everything was fine on his side as his line test were right and so on. I have reseted my modem through /hard reboot/unplug power/unplug all the cables. I have also taken speed test after everyone of the resets and still have similar results of a slow connection.
My modem also says that my connection is fine on the status page with the maximum up and down speed.

Comments

dslr595148

#1 Step one: Can you provide the Transceiver Statistics from your modem?

#2 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#3 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

[EDIT] I got and I will accept your DSLR link, for the trace route inbound.

I am maintaining copy in case the link to DSLR does not work anymore, since DSLR has had issues in the past.

1 minute MTR (hop loss analysis) from Central - USA
Hop	Host	LOSS	Rcv	Sent	Best	Avg	Worst
0	ae-2.bb-c.slr.lxa.us.oneandone.net	0%	60	60	0.29	0.34	0.56
1	ae-11.bb-c.ms.mkc.us.oneandone.net	0%	60	60	0.76	0.81	0.88
2	64.209.105.233	0%	60	60	14.01	42.48	308.79
3	0.xe-8-2-0.BR3.CHI13.ALTER.NET	0%	60	60	14.11	15.13	37.90
4	B300.NYCMNY-LCR-21.verizon-gni.net	0%	60	60	41.47	48.23	54.52
5	P2-0.NYCMNY-NYCKNYBR-ERXG06.verizon-gni.net	0%	60	60	42.58	45.24	49.48
6	(TARGET IP ADDRESS)	7%	56	60	71.87	74.63	79.63
fail

1 minute MTR (hop loss analysis) from West Coast - USA
Hop	Host	LOSS	Rcv	Sent	Best	Avg	Worst
0	ge-2-0-0-0.c01.sjc.bb.megapath.net	0%	60	60	0.40	10.93	161.53
1	ge-6-16.car2.SanJose1.Level3.net	2%	59	60	0.38	15.42	160.51
2	ae-2-70.edge1.SanJose3.Level3.net	0%	60	60	0.77	1.17	16.55
3	MCI-level3-20G.SanJose3.Level3.net	0%	60	60	0.76	1.41	25.94
4	B100.NYCMNY-LCR-21.verizon-gni.net	0%	60	60	76.27	78.19	80.53
5	P2-0.NYCMNY-NYCKNYBR-ERXG06.verizon-gni.net	0%	60	60	77.70	77.99	79.71
6	(TARGET IP ADDRESS)	7%	56	60	105.86	110.61	220.99
fail

evilzstrike

Firmware Version:	GT784WN-VZ-1.1.6
Model Number:	GT784WNV
Serial Number:	{edited for privacy}
WAN MAC Address:	xxxxxxxx
Downstream Rate:	3360Kbps
Upstream Rate:	864Kbps
PPP User Name:	xxxxxxxx
ISP Protocol	PPPoE
Encapsulation:	LLC
Gateway IP Address:	xxxxxxxx
DNS Address #1:	68.237.161.12
DNS Address #2:	71.243.0.12

evilzstrike

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL
Broadband Negotiated Mode:	G.DMT
Connection Status:	CONNECTED
Downstream Speed:	3360 Kbps
Upstream Speed:	864 Kbps
Retrains:	0
Retrain Timer:	0 Days, 12H:36M:36S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	0
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	0
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	0
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	33
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	0
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	25 dB
SNR Upstream :	11 dB
Attenuation Downstream :	27 dB
Attenuation Upstream :	21 dB
Power Downstream	12.4 dBm
Power Upstream	11.9 dBm

dslr595148

Ok.

#1 An original or very old style NID with a spark gap and ground wire can even get spiders in it that could cause an issue. Inspect the NID first before thinking of changes or wiring.

http://en.wikipedia.org/wiki/Network_interface_device

http://en.wikipedia.org/wiki/Demarcation_point

Running a good quality wire CAT5, no need for CAT6, directly to the NID for the DSL modem jack may help. That is what I had done with mine. Depending on the number of loads or amount of wire in the house could also cause issues. But if the user's signal quality is not being pulled low due to a wiring issues, it would usually indicate a problem elsewhere. Unless there was noise being picked up on the premises wiring. Wire DSL directly to the NID and install a filter there for all other in house wiring may help. There used to be available what was called a NID Filter, and I am sure you can still get them.

Ideal Connection if house wiring is an issue, or very old, and lengthy. Install a filter / splitter at the NID.

Run CAT5 directly to the NID location, and install a dedicated jack for the DSL modem.

Remove all in house wiring from the NID.

Connect piece of CAT5 from the NID to the filter / splitter input

Connect all existing phone lines to the phone side of the filter output.

Connect the new DSL CAT5 directly to the NID before the filter / splitter, or to the DSL side of the filter / splitter, depending on the device purchased.

This will take all the existing premises wiring out of the picture unless there is a short circuit or excessive load somewhere in the house.

At this point all the single filters could be removed because the DSL is filtered at the NID.

http://www.homephonewiring.com/dsl.html

#2 Have the provider run a local loop test to see if any problems are indicated. If there are, then they could run the test with everything in the house disconnected, except the new DSL modem connection. If issues are still indicated, then the DSL provider needs to make connections on the local loop. Another user told me that they had issues when it rained, and it was because construction had left a splice box open on a line somewhere.

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