Can verizon fix my slow and disconnecting DSL?

Tallone15

Still having speed issues and disconnects on my DSL service. Verizon does a repair and it only lasts for about a week then disconnects start and speed drops. The problem always seems to be on their end. Can someone please get this corrected as it is quite annoying. This issue has been ongoing since 5-13-13, have talked to dsl techs and been to online chat with little to no improvement. Speed will go back up for a time then start dropping. Tried to post here yesterday but connection kept dropping. It appears as though Verizon does not care about the quality of their services as long as they provide a service, there is no follow up to make sure that the repair is still working. I am totally disgusted with this issue and I will be looking for alternatives to Verizon DSL service.

[Deleted User]

Hi tallone15,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.