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Verizon DSL Low speed Internet (0.1 - 1 Mbp/s)

For the past week, my internet download speed has been consistent near 0.19 Mbps. Prior to this, it was working perfectly fine. I am supposed to have a 3 Mb connection. I've called verizon many times, and they sent someone to my home. The person who came here just gave me a new modem and told me if this didn't solve the problem, he doesn't know, because all the lines outside seem to be working fine. I've seen many similar posts on the forums, so let me cut to the chase.

My modem brand is Actiontec, Model GT784WNV.

Downstream speed: 3360 Kbps

Upstream speed: 864 Kbps

SNR Downstream :	20 dB
SNR Upstream :	11 dB
Attenuation Downstream :	39 dB
Attenuation Upstream :	22 dB
Power Downstream	15.6 dBm
Power Upstream	11.9 dBm

traceroute to 98.***.**.** (98.***.**.**), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 1 ms 1 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 ash-bb3-link.telia.net (80.91.252.45) 0 ms 0 ms ash-bb4-link.telia.net (80.91.245.67) 0 ms
4 atl-bb1-link.telia.net (80.91.252.218) 15 ms atl-bb1-link.telia.net (213.155.134.131) 13 ms atl-bb1-link.telia.net (80.91.247.173) 13 ms
5 TenGigE0-1-4-0.GW7.ATL4.ALTER.NET (157.130.90.237) 16 ms 20 ms 16 ms
6 0.xe-4-1-3.XT2.ATL4.ALTER.NET (152.63.86.189) 17 ms 17 ms 15 ms
7 P1-0-0-0.NYCMNY-LCR-21.verizon-gni.net (130.81.151.229) 42 ms 42 ms 42 ms
8 P0-0.NYCMNY-NYCKNYBR-ERXG07.verizon-gni.net (130.81.**.**) 52 ms 53 ms 53 ms
9 * * *
10 * * *
11 * * *
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13 * * *
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16 * * *
17 * * *
18 * * *
19 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to 98.***.**.** (98.***.**.**), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms
3 te0-7-0-4.mpd21.ams03.atlas.cogentco.com (154.54.72.46) 0 ms te0-7-0-25.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms te0-5-0-1.ccr22.ams03.atlas.cogentco.com (154.54.72.50) 0 ms
4 te0-5-0-7.mpd21.lon13.atlas.cogentco.com (154.54.37.82) 8 ms te0-5-0-0.ccr22.lpl01.atlas.cogentco.com (130.117.49.65) 10 ms te0-5-0-7.ccr21.lon13.atlas.cogentco.com (154.54.37.98) 8 ms
5 te0-0-0-10.mpd21.jfk02.atlas.cogentco.com (154.54.84.141) 80 ms te0-7-0-10.ccr22.jfk02.atlas.cogentco.com (154.54.80.125) 87 ms te0-7-0-33.ccr22.bos01.atlas.cogentco.com (130.117.0.46) 78 ms
6 te0-0-0-18.ccr21.jfk02.atlas.cogentco.com (154.54.44.49) 84 ms te0-7-0-11.mpd21.jfk02.atlas.cogentco.com (154.54.6.2) 81 ms te0-0-0-18.ccr22.jfk02.atlas.cogentco.com (154.54.44.65) 82 ms
7 te0-3-0-6.mpd21.dca01.atlas.cogentco.com (154.54.41.21) 88 ms te0-4-0-6.ccr21.dca01.atlas.cogentco.com (154.54.42.21) 88 ms te0-2-0-6.ccr21.atl01.atlas.cogentco.com (154.54.2.45) 97 ms
8 te0-6-0-0.ccr21.mia01.atlas.cogentco.com (154.54.30.246) 112 ms te0-3-0-2.ccr21.atl01.atlas.cogentco.com (154.54.42.190) 99 ms te0-1-0-2.mpd22.atl01.atlas.cogentco.com (154.54.28.194) 102 ms
9 te0-1-0-4.ccr22.mia01.atlas.cogentco.com (154.54.46.54) 116 ms be2055.ccr21.mia03.atlas.cogentco.com (154.54.24.234) 119 ms te0-6-0-0.ccr22.mia01.atlas.cogentco.com (154.54.42.110) 113 ms
10 0.xe-9-2-0.BR1.MIA19.ALTER.NET (204.255.168.29) 145 ms 149 ms be2055.ccr21.mia03.atlas.cogentco.com (154.54.24.234) 116 ms
11 0.xe-9-2-0.BR1.MIA19.ALTER.NET (204.255.168.29) 146 ms B400.NYCMNY-LCR-21.verizon-gni.net (130.81.199.163) 174 ms 0.xe-9-2-0.BR1.MIA19.ALTER.NET (204.255.168.29) 143 ms
12 B400.NYCMNY-LCR-21.verizon-gni.net (130.81.199.163) 174 ms 174 ms 174 ms
13 P4-0.NYCMNY-NYCKNYBR-ERXG07.verizon-gni.net (130.81.**.**) 177 ms * 177 ms
14 * * *
15 * * *
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18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * Max number of unresponsive hops reached (firewall or filter?)

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Comments

dslr595148

#1 Do you have a RJ-45 WAN port router connected to this DSL modem?

For example of one: The Linksys E4200

#2 Is wireless in your Actiontec GT784WNV enabled?

#3 When you tested your speed:

a) You were not using the network for anything else?

For example using P2P

b) Was anyone else home?

lanzerx

#1 No routers connected.

#2 Wireless is enabled, but my wired connection is the only device connected to my network

#3 When I tested my speed, with both speedtest.net and http://speed.verizon.com/speedtest.html, my browser was the only application running. This has been going on for about a week now, and it takes a full minute just to load speedtest.net, and another minute to connect to a server there. (connecting to a NY server, closest to me)

dslr595148

Since wireless is enabled, is wireless (WEP/WPA) encryption is enabled?

If so, what kind of wireless encryption?

lanzerx

WPA/WPA2 PSK Personal is the encryption I am using.

dslr595148

Ok.

#1 How long and random is the key for your WPA network?

#2 When your browser was testing the speed:

a) You did not have another web browser Window or Tab running?

b) Were you using any add-ons or were using safe mode for that browser?

For example of safe mode for Firefox, I point you to

http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

#3 If using any add-ons during the speed test, which ones?

lanzerx

#1 I'm not sure what you mean by how long and random. I've had this new modem for about 3 hours now. The SSID and keyphrase are completely new and different from my old modem. I do not think someone is using WiFi without my permission.

#2 a) No other web browsers or tabs running

b) Adblock was enabled. I just disabled adblock and here is my speed.

http://www.speedtest.net/my-result/2885300206

The result is the same with adblock enabled or disabled. My upload speed seems completely fine and consistent with all the times I speed tested, and is consistent with the speed I'm paying for. However, my download speed is definitely not.

dslr595148

Ok.

#1 Since wireless is enabled and no one else is using the wireless network when you did the test, disable wireless in the modem combo. You may re-enable wireless after runnning the speed test.

#2 Did you check that:

a) Your anti-malware program(s) and anti-malware data base is up to date?

b) Your computer is free of malware?

Note by anti-malware program(s) this include(s): Anti-Virus and Anti-Spyware programs

justRLuck

Note MANY reports of Verizon reducing speeds to the minimum allowed by original agreement. I too signed up for "UP TO 3MB" download speeds and after 7 years of getting at or near 3Mbps my speed has been reduced to 1.5Mbps. I complained and I was sent a new modem and a technician reset my speed (at Verizon) to 3.4Mbps - which settled to 2.9Mbps until this week. It is now 1.5Mbps and steady. Verizon is reducing speeds for business reasons. Many employees apparently aren't aware of this.

mlaferriere

JustRluck, what is the best way to tell if they have capped your speeds? I had been fine for seven years and mid August I started getting horrible rates. Usually it is the upload speed that seems affected because once a download starts, it usually stays good. Oftentimes I'd have to reload a page several times before getting it started. Verizons own speedtest website often just times out. Verizons customer support has said this is normal but offered no explanation.

smith6612

@justRLuck wrote:
Note MANY reports of Verizon reducing speeds to the minimum allowed by original agreement. I too signed up for "UP TO 3MB" download speeds and after 7 years of getting at or near 3Mbps my speed has been reduced to 1.5Mbps. I complained and I was sent a new modem and a technician reset my speed (at Verizon) to 3.4Mbps - which settled to 2.9Mbps until this week. It is now 1.5Mbps and steady. Verizon is reducing speeds for business reasons. Many employees apparently aren't aware of this.

For this issue, make sure when you ask to have your speed turned back up, that they also disable the ASSIA Optimizer for your line. Otherwise you'll wind up right back where you started, which is what happened. Many around here have had luck getting the optimizer turned off simply by saying the name I mentioned above.

Just as an FYI. In this case, if the problem is not with the OP's computer, the problem is likely with the DSLAM or a circuit into the network. This does happen, and I can help get this fixed up. For now, I'll let dslr take the show.

warrenhottie

My trouble happened two days ago on both my CompaQ 32 bit Vista Desktop and also my Dell Inspiron 64 bit Windows 7 laptop as there is also static on the phone line besides and the highest peak was .49 using The Verizon speedtest, speakeasy.net which a tech that came last recommended because he said unlike speedtest.net which I also used is independent. He installed trhe Westell 7500 the second one becau:se the first one burned up and this one feels hot also. But besides that I ran the troubleshooter for the phone and it would not come ending the cycling of the first part of the test. So, I tried to find a way to report the issue for 20 hours at the two trelephone numbers and even at 3 am it kept saying the call is very heavy at this time so hold on unlesss you get disconnected which happened every single trime until I figured I would call Premium Tech support since I pay for it and was on live chat at the same time. Somehow he got me through to a support rep for DSL after 15 minutes and she said she would run a speed test of which she never told me if there was a problem in theiur netwoirk or not but went through the procedure of setting up an appt. BUT MY MAIN QUESTION IS HOW COME THERE IS NO WAY TO FILL IN A SUPPORT TICKET YOURSELF ;instead of at the end of the tests it gives you the phone numbers that I couldn't get through on. Doesn't that make that troubleshooter a waste of time and adding frustration and anger towards Verizon?

Side note-I went to the pharmacy to get a couple prescriptios and they use Verizon too but when he was checking mne out his computer was very slow and the credit card device built in wouldn't work so their issue supposed to be a outside in the network problem and probably was the cause of the problem instead of fixing it then I had to pay cash-lucky I had it on me. He also told me down the street on the way into work were two V trucks. So isn't that was them that messed it up and it still was said to me by the rep that there was no problem and it is in my apt?? WHAT???!!! Another reason to go to their highest competitor starting with a COM or A XFin

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