I am still having problems with my internet service between the hours of 10AM and 6PM every day. I had a verizon tech come to my home and check everything . He found NOTHING WRONG and went one better. He changed the F1 in the SLC 96 and gave me a different one. Guess what? NO CHANGE!! THE SERVICE STILL SUCKS! Why? the DSL in the central office can't handle the demand and verizon knows it!! The sad thing is the people in the U.S. hang up on you or put you on permanent HOLD. At least the Indians put up with complaints. I and a group of others who are having the same problem in my area are going to the PSC. Unfortunately verizon is the only game in my town and they don't give a dam or you could complain to someone other than a FOREIGN COUNTRY.