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Still 1Mbps after upgrade to 7.1Mbps

I upgraded to enhanced high speed internet on Monday to 7.1Mbps. Speed is still bleow 1Mbps after several calls to Billing and Tech Support. Getting a major runaround from anyone on the phone. Modem stats are below

Transceiver Revision	3.3.6.10.0.1
Vendor ID Code	4D54
Line Mode	ADSL_2plus
Data Path	INTERLEAVED

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	1184	287
Margin (dB)	24.2	35.5
Line Attenuation (dB)	38.6	18.9
Transmit Power (dBm)	6.1	12.0

Tech support on Thursday said they had to escalate the issue and someone would call in 24 hrs and no one called. TS on Saturday said she would have to call me back in 2 days, no call back. I need some more help on this one.

Comments

kodiak_marmoset

traceroute to, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 ash-bb3-link.telia.net (80.91.248.156) 0 ms ash-bb4-link.telia.net (213.155.130.2) 0 ms ash-bb3-link.telia.net (80.91.248.156) 0 ms
4 ash-b2-link.telia.net (213.155.133.227) 0 ms ash-b2-link.telia.net (213.155.133.229) 0 ms ash-b2-link.telia.net (213.155.133.189) 0 ms
5 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 1 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 1 ms TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 1 ms
6 130.81.22.255 (130.81.22.255) 10 ms 10 ms 10 ms
7 P8-0.PGHKNY-PGHKNYSH-ERXG01.verizon-gni.net (130.81.33.233) 18 ms 19 ms 19 ms
8 * * *
9 * * *
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15 * * *
16 * * *
17 * * *
18 * *Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms 0 ms
3 te0-7-0-25.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 0 ms 0 ms te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 0 ms
4 te0-2-0-2.ccr21.lon13.atlas.cogentco.com (154.54.76.110) 8 ms te0-1-0-7.ccr21.lpl01.atlas.cogentco.com (154.54.78.6) 10 ms te0-2-0-0.ccr21.lon13.atlas.cogentco.com (154.54.28.158) 8 ms
5 te0-5-0-4.ccr21.bos01.atlas.cogentco.com (154.54.85.213) 76 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com (154.54.1.93) 78 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com (66.28.4.189) 78 ms
6 te0-1-0-2.ccr21.jfk02.atlas.cogentco.com (154.54.0.26) 81 ms te0-7-0-3.ccr21.jfk02.atlas.cogentco.com (154.54.44.37) 81 ms te0-4-0-6.ccr21.dca01.atlas.cogentco.com (154.54.42.21) 86 ms
7 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 87 ms te0-2-0-7.ccr21.dca01.atlas.cogentco.com (154.54.41.1) 90 ms te0-4-0-6.ccr21.dca01.atlas.cogentco.com (154.54.42.21) 90 ms
8 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 89 ms 91 ms 89 ms
9 uunet.iad01.atlas.cogentco.com (154.54.13.138) 104 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 132 ms 129 ms
10 P13-0-0.PGHKNY-LCR-01.verizon-gni.net (130.81.199.1) 145 ms P12-0.PGHKNY-PGHKNYSH-ERXG01.verizon-gni.net (130.81.196.139) 116 ms P13-0-0.PGHKNY-LCR-01.verizon-gni.net (130.81.199.1) 145 ms
11 P12-0.PGHKNY-PGHKNYSH-ERXG01.verizon-gni.net (130.81.196.139) 146 ms 117 ms *
12 * * *
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21 * * *
22 *Max number of unresponsive hops reached (firewall or filter?)

smith6612

Heya Kodiak,

Thanks for sending me a PM about this to verify that your speed upgrade has gone through. The server hosting the forums went down while I was trying to post, and was down for some time (I gave up trying to post). Looks like you've been given 5Mbps service for the time being. How do your modem's Transceiver Statistics look now? I wonder if there is still some headroom left to give you 7Mbps.

One note, in your first post your upstream speed is out of sync. With a downstream speed of 1184kbps, your upload speed should be anywhere from 445-448kbps depending on what line modes you're using. In this case, you're on ADSL2+ so you'll likely see 445kbps. There's no actual speed difference between the two. At 5Mbps, your speed must be at 5888kbps download, with an upload speed of 861kbps to 864kbps. If any of these drop lower, your line is unstable.

The first post you mentioned suggests that you have a problem on your line somewhere that should be corrected. If you could post up your current stats, we'll use that as a base and go from there. Be on the look-out for random service drops.

kodiak_marmoset

This is what I got the other night when I checked modem stats from NID:

Transceiver Statistics

Transceiver Revision	3.3.6.10.0.1
Vendor ID Code	4D54
Line Mode	ADSL_2plus
Data Path	FAST

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	5888	863
Margin (dB)	10.6	17.5
Line Attenuation (dB)	38.5	18.3
Transmit Power (dBm)	7.1	12.2

After I got these modem stats from NID and hooked everything up the way it had been I did a speed test and download speed was 4.99 Mbps and upload speed was around .5 Mbps (I don't remember exactly what up speed was).

kodiak_marmoset

I actually received a call back from someone at the Central Office (I think, she did not say) asking if my internet speed had been increased. I informed her that I did get a big improvement to almost 5Mbps download speed. She said that they had changed out some "equipment" on their end and it appears that cleared up a big part of the problem.

I am dissapointed that it took so many phone calls on my part and a good 4 to 5 hours on hold & being transferred between billing and Tech support and back again in order to receive a call back. Very annoying!

smith6612

@kodiak_marmoset wrote:
This is what I got the other night when I checked modem stats from NID:
Transceiver Statistics

Transceiver Revision
3.3.6.10.0.1
Vendor ID Code
4D54
Line Mode
ADSL_2plus
Data Path
FAST

Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
5888
863
Margin (dB)
10.6
17.5
Line Attenuation (dB)
38.5
18.3
Transmit Power (dBm)
7.1
12.2

After I got these modem stats from NID and hooked everything up the way it had been I did a speed test and download speed was 4.99 Mbps and upload speed was around .5 Mbps (I don't remember exactly what up speed was).

Hmm, not terribly off base for the length of your line. It can likely be pushed to to the full 7.1Mbps speed if the transmit power is willing to be bumped up a bit more. Those stats are looking fine otherwise.

kodiak_marmoset

It can likely be pushed to to the full 7.1Mbps speed if the transmit power is willing to be bumped up a bit more.

How would I go about increasing the transmit power? Is that something I have to ask Verizon to do? Thanks.

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