Removing Old Virus Protection

I am unable to remove this so that I can install my new anti virus program. Does anyone know how? I went to add/remove programs and get the message below. Thanks for any help!

Accepted answers

JoeNagle

I received the instructions below a little while ago. Norton is removed now and I installed "McAfee.

All comments

dslr595148

There is more than one Symantec product installed on your computer.

Can we see the names of the other programs installed on your computer?

That has got to be a way to uninstall one of the other ones, and that will allow you to uninstall that one..

JoeNagle

It's for the updates.

JoeNagle

I just found this! Will it hurt to do? I don't have a lot of computer knowledge so please be patient with me about this! Thanks!

http://service1.symantec.com/SUPPORT/norton2008.nsf/docid/2007082908475279?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

[Deleted User]

In my 9+ years of using Norton products, that's the ONLY way to completely wipe your system of any Norton product. . . works very well.