Verizon DSL keeps disconnecting

bearcat22

Can anyone help? Verizon customer service has been horrible for years. I can't log onto the site, because it demands my Verizon Phone Number....which does not exist. I only have Internet, not phone service, and if they demanded a "contact number" when I had it installed, that number is LONG gone and forgotten, I change phones at least once a year. I am supposed to have some free web hosting space, and have not been able to use it for YEARS because I can't get onto the site!

Now, the BIG problem. Since March of 2012, my DSL has been getting slower and slower, and for the past month, it has been completely disconnecting at least once a day, sometimes many times a day. The only thing that gets the connection back is to turn off the modem and then turn it back on again. I noticed a huge slowdown when I installed a Roku box, but the disconnections are the real annoyance. I am spyware and virus free, checked many times. I am in Washington DC, if that matters. Thanks for your helpful, constructive suggestions.

phillyandrew

Same problem has been happening to me. I noticed it real bad today. I too have dry-loop DSL service (internet only with no phone service), but you actually do have a phone number associated with your account, believe it or not! If you do get ahold of verizon tech support, they should be able to give you the phone number associated with your account. If you ever try calling it, you'll get a message saying this number is not in service.

Anyway... I called verizon and they said I was located near a known outage, but wasn't certain if it was affecting me, so I am waiting for them to call me back to tell me if I am affected.

P.S I live in Philadelphia, PA.