Losing connection every 20 minutes

I am using Westell 327W modem. My connection drops every 20 or so minutes. Right now I am connected for 4 hours with no problems but I fear I might disconnect again later. Here are some of my stats:

Transciever: http://pastebin.com/TszAsrGM

Logs: http://pastebin.com/mQ8SHbZS

I was wondering if it's correct that my Broadband Connection Type says PPP instead of PPPoE when I click System Monitoring?

Accepted answers

Kwong742

after one, maybe two years i finally solved the problem!

i realized that after I moved my modem in the living room, I wasn't using the modem stand. I found out online that without the stand, the modem might cause disconnections. Then I realized when I used to use the stand for 5+ years in my room, i was using it the wrong way which was laying the modem flat and putting the stand under it to balance. (i never got instructions with my modem)

i found a picture of what I guess was the correct way of using the modem stand and I followed it. My modem is now standing up like this: http://img.auctiva.com/imgdata/1/5/6/1/9/6/8/webimg/474261233_tp.jpg

so in conclusion, the stand stopped my modem from overheating and disconnections. my modem has connected for more than a day without any problems. i see a lot people here with the same problem as me and haven't solved it, this could be the solution for them. not everyone uses their stand but it's important as I found out.

All comments

smith6612

"PPP" implies PPPoE connectivity. Nothing wrong with how it is being displayed. I don't see anything standing out that would be suggesting a disconnect besides the upstream attenuation, which suggests there may be a small (intermittent) problem with the line occurring. If you have Voice Service with Verizon, do you have any issues with it such as static during a call, or humming?

Kwong742

nope my phone is fine. right now my internet has been good for 6 hours without a problem and still going, but i'm not sure if the problem has been solved yet.

smith6612

OK. See if you can gather some more details on how the modem is running. Normally when a DSL line drops, if you reload the Transceiver Statistics you will see the margins get extremely low. If they reach 6dB or below, expect a drop soon. I have seen modems remain connected at 0dB, but at that point they are basically unable to transfer data. While the margins are low or are dipping down suddenly, listen in on the phone as I can guarantee in most cases that there will be static or popping on the line at the same time.

Kwong742

ok, i'll keep an eye on that. i was wondering why some part of the logs say 'dns unknown host'? sounds like a bad thing.

also what's a good number for line attentuation and how do I fix mine?

Ronandtresa

Everyone. I know the answer to this crazy question. After months of being pestered by my gamer son, and weeks of being on the phone with Verizon....I finally got a tech out that immediately knew what my problem was. The problem (at least at my home) was the the outdoor Verizon box was too close to the electricity company's electronic meter. Apparently they run on similar frequencies, and if the Verizon box is less than 12" from the electric meter it will cause service disruption on Verizon's side. It was happening to us very frequently as the electric meter communicates with servers about every 15 minutes. As soon as the technician moved the box 18" away, all of the problems stopped. I know it sounds low tech, and maybe implausible, but I think this is the answer to all of your issues. In particular, if your electric service has gone to an electronic meter (from analog).... I hope this is helpful!