No don't bother probably the same problem I am having over crowding at the CO or some bandwidth hogs. I have had slow downs for the last year. For the last month dead stop at times. I finally Called "Tech support" {please keep your posts courteous} made me download software onto my machine, I really hate that. I was told my problem was my old modem. So I brought a new modem and router guess what same thing. I need a number for someone at verizon who can actually help me. The problem is loading at the CO as my connection springs back to life after midnight. Hopefully someone here will get me a number and verizon will fix my problem. I got them allot of customers over the years. I can also fix their loading problem by having massive number of customers quit their system. PS THEY WON'T BE GOING TO FIOS.I already switched my company over to Cable. I will be following soon if my home is not fixed soon.
Insist on having a technician sent out. One thing folks don't take into consideration is that Dsl is delivered to your house by copper wires.
Things that effect your connection:
Distance from our Central Office to your home. (Should be within 3.5 miles)
Trouble in the line...You mention time of the day...consider wires expand and contract with weather conditions...
HI-resistance Opens, crossed lines, shorts or grounds on the wire will also effect your speed.
If you can't get the Dsl department to dispatch someone out...Try this first!!!
Then call the repair department and tell them you have static on the line.
As for the loading at the Central office...This is the first i've ever heard of this...
Don't hold your breath. I am still trying to get my problem fixed.
{please keep it relevant}
First things first if your problem goes away late at night or early morning then it has nothing to do with your equipment or your line.
My problem mirrors yours. Had DSL for many years now . During the last year or so, evening surfing could be a bit laggy and slow. The Last few weeks evenings have been intolerable can't even bring up a simple web page. With perfect speeds returning after midnight and in the early morning avg 2800 down and 600 up. I don't know about afternoons as I am at work, but come evenings bandwidth drops to below 400 but that number is really deceptive because latency goes through the roof.
Web sites fail to load and emails time out and pings either time out or read into full seconds. I don't file share, I don't download music or movies all I want is to be able to check the news and get my emails that does not sound so hard now does it.
I kept calling tech support and doing the same thing over and over. Sometimes getting a somewhat competent person promising a fix but they just close the trouble ticket and nothing gets done. So tonight I was firm, polite but firm I did everything the tech requested (even though I have done it many timesbefore. ) I then explained my problem and insisted on getting transfered to someone who can get my problem fixed. The tech gave me a local number in my area code and then tried to transfer me but the office was closed.
I will let you know how I do later today when the office opens.
Do some checking like I did lately and you will find out the net is loaded with plenty of Verizon customers complaining of the same exact problem. Evening surfing becoming impossible.Verizon is overcrowding their networks and it needs to be fixed as I am sic of getting my emails and posting messages at 2 in the morning..
Kgrach
{You have received information in your private message box -- > . It should be gold. Please Read.}
Well I'm glad to know I am not the only one, thanks.
The call to that number worked, they actually sent someone out yesterday afternoon. He replaced a wire outside but could not replace another one for some reason. He said if I am still having trouble to call that same number for Canada. Last night I kept track of the speeds and it was still going down. The last time I checked at 8PM it was at 204 on the download. I got an automated call from Verizon this morning saying that my problem has been fixed. 😕 So I will call Canada later on and tell them that it is still not fixed.
I don't really need the speed for surfing but I am a moderator for a well known company's forums and if there is a poster spamming links to pornography or some other nonsense, I can't be hindered by a slow connection. Not to mention the fact that the few times at night when I want to relax by playing an online game, I keep getting disconnected due to the laggy connection. If you are correct and it is due to overload, then I may have to switch companies, which I would hate to do as I have never had any problems with Verizon before.
Good luck with your problem too. I will keep you informed here if mine gets solved.
When you say he replaced a cable...do you mean he put you on a different cable pair?
When we distribute lines to an area it is usually on 2 cables. One feeding from our office to a Cross Box. The second cable routes thru the neighborhood.
Keep on it.
Another question...where do you guys live? Because if your in the same office I could understand a pattern.
After you get your other pair fixed; see if the trouble still persist. If so, ask the tech to arrange having you put on a different port in the dsl equipment or replace the card in the office. Just in case there is a card failing.
Well I don't know about the other poster but I live on the south shore of Long Island.
I'm not sure which wire (cable?) the repairman replaced. I live in a townhouse condo and he went out back to the utility boxes.
So far today the connection has been fairly steady, but then again it seemed to be ok when the guy came yesterday afternoon and wasn't till evening that the problem started up again. I haven't called back yet because I am hoping beyond hope that the problem is fixed. I won't know for sure until later. Thanks for the suggestions. If the problem returns and I need to call the tech again I will be sure to mention them to him. I really must commend you, I was about to give up hope till you provided me with that phone number. You, sir, are a saint.
**Edit - Ahhh I spoke to soon... no, you are still a saint but now I have slow down again. So I just called that phone number in Canada and the guy looked at the records and said that he is sending me out a new modem as mine is already almost 6 years old. Then once we get the new modem hooked up we will run another speed test.
Howdy neighbor. I tried another modem from a friend, Mine is an old Westell 36R516 the one I borrowed was a newer still old Westell 2100 the newer one connected to my computer at 100mbit versus 10mbit for my old modem. But I had the same problem slow downs in the evenings. Interesting enough when my speed came back after midnight the 2100 gave me 1900kps down while the older 36R516 gave me 2900 KPS down.I have a new number given to me today for the local verizon office hours 9 to 6 Tel 516 890 1550.I plan on using it first thing in the morning. I am thinking about buying the Actiontec modem at Circuit city in Westbury on the advice of the technician They have a nice Verizon one for $62. I guess I could always try that. But truth be told I always like the dumb modems and use of a separate high quality firewall router over the built in jobs but it would be a quick and easy test.But it doesn't ring true as why would my slow downs and stoppages only happen in peak internet usage times. Monday evenings are the worst no connectivity. Tuesdays better still horrible same with Sunday evenings, but Saturday evenings not too shabby.Also weekday mornings are great and late nights after midnight no problem. As you know temperatures have been all over the park the last month So thats not it . Also on the nicer evenings and days I got better connectivity.But no matter how bad the outside weather and horrible the connectivity was during the day it would always clears some time after midnight.So unless the newer modem has better negotiating ability to carve more bandwidth from the masses . I don't see it making a bit of difference.Kgrach
{fixed scrolling issue}
Still slow. I called the 516 number this morning but of course since it was 9:30 in the morning my internet was still good and the guy informed me that he could not help me at that time but he did tell me what to say to the tech when I called the 800 567 6789 number tonight.
Explain that my internet was slow and that I have fine speeds during the night and morning. Also explain that I have tried different modems and to ask for them to monitor the line while I do something like download a video. They checked my line and yes its was fine as alway's and then they checked my downloading speed while I tried to watch a video from the BBC web site and the tech then informed me that she would escalate my ticket and needed supervisor approval after several line holds the supervisor checked in and informed me it would take 24 hours for a technician to check it out.
I was smart I started dinner before calling. Had time to make dinner, eat it, drink two Brooklyn Ales and was thinking about what to have for dessert before it was over. But at least I know I have an open trouble ticket that wasn't closed as soon as I hung up the phone.
Also a good hint when they ask about OS pick other. If you say windows that opens a whole can of worms becuase thet assume it is a windows issue. It's a good asumption normally, but not in my case. I only have one XP machine the rest are linux or AmigaOS.
I too have an open ticket yet again. I got the new modem yesterday afternoon. I was very impressed with the Canada support people. The technician that had the modem sent to me actually called an hour after I received it and asked if it was a good time to set it up. Unfortunately I was busy making dinner at the time so I told him I would call after dinner. I called the 305-1094 number again and the tech I reached was very helpful and had me up and running in no time. Unfortunately when he had me check my speed it was of course still bad, down to about 200 at that time. Yet the line check on their end always comes up nicely. So he said he would open a new ticket for me and they would do some more checking for 24 to 48 hours, again, and they would get back to me.
When you called the 6789 number were you outsourced? I know every time I called that number (well all but 1 time) I was outsourced.
My Internet connection is now back to normal! I went all day and evening with a steady, fast connection. Kgrach, if you are still having problems try calling that Canada number.
ZenTech, is your slowdown the same way? Is it fine in the morning and bad later on in the day? Or is it slow all the time?
Provider7, I have you to thank for fixing this problem. If you had not given me that phone number to call I would still be going around in circles with support. Thank you so much!
I too have been plagued by varying speeds since upgrading from 768 service, to 1.5 service, about a week ago.The speed always seems to slow down around 9:00pm, and pick back up after midnight, though I admit I am not absolutely certain of that pattern. Peak service is usually between 1.0mbps & 1.5mbps, slow service is usually about 500kpbs.
I have had tech support on the phone (outsourced) twice, and done two tech chats. They always run through the same script, os, router, malware, too close to giant magnets (kidding), yadda yadda. (no disrespect, I know they're just doing their job).
Last night the chat technician asked if she could take control of my computer and "optimize" my settings. I agreed. She went through and deleted all temp files (which I do on a regular basis), reset ie default settings, cleared temp & private data in Firefox, and tried to delete Prefetch data (I was on a limited user acct), and a couple other things I didn't' exactly catch. After she had performed these actions, she tested the speed again on Verizon's speed test page, and speed was back up to 1.0mbps. At that point she declared victory, and promptly skedaddled. Trouble is, by this time it was almost midnight. By midnight, speeds were back up to 1.5mbps. So I can't be certain her "optimization" actions are what actually cured my ills.
So far, my speed has stayed around 1.5, even on an admin user acct which she didn't "optimize". Sorry so long winded, I'm almost done, honest.
My question is, could anything the technician did, actually have any effect on my DSL speed? I guess time will tell, literally.
That's good to know, thanks Provider 7.
How would you account for the varying speeds at different times of day, and on the user account the technician didn't adjust? Not trying to be argumentative, I just want to know. 🙂
Also, I read in the tech support section of Verizon something about an optimization tool, but there was no indication of where to aquire this tool. Do you know anything about it?
WOW.... I have just read through this thread after spending 3 full weeks trying to track down and fix the same type of problem!!! I have been having extreme slowdowns and connectivity problems EVERY DAY starting at about 5:00PM and extending into the night. By morning all is well.
I had been working with support people sorting through all of the usual stuff (power cycle, reboot, etc.) and on Saturday a tech came to my house to replace the cable coming into the house. Of course while he was here in the(during the day) I was not having the problem. He replaced the cable and checked the line and he said that I should be able to get a 3.0/786 connection. After 5PM the problem returned.
I have been provisioned for the 1.5/384 plan (but paying for 3.0/786) for over 2.5 years without any problems smooth and steady speed all day every day. Now, like a switch problems everyday after 5PM. I was getting to the thought that my problem was overloaded/congested router(s) at the CO when I read this thread.
I have another ticket opened and am working with the people on DSLR (DSLReports.com) in hopes to get this fixed. First thing I’m asking for is to be put on another router at the CO. I’ll post more tomorrow... I’m having trouble with my connection right now!!
@HS345 wrote: That's good to know, thanks Provider 7.How would you account for the varying speeds at different times of day, and on the user account the technician didn't adjust? Not trying to be argumentative, I just want to know. 🙂Also, I read in the tech support section of Verizon something about an optimization tool, but there was no indication of where to aquire this tool. Do you know anything about it?
The first I"ve heard of the slow rates was on this forum. Before that I havn't heard of it. But keep in mind, i've been on FioS for the last 3 months.
As for optimization...I usually use DrTCP found on Dslreports.com. It works for most for most systems that are windows based before Vista came about. The other thing I do is locate programs that might slow my system down on start up.
Here's how to do it....
Select start
go to run
type msconfig
select the start up tab.
all those boxes that are checked are programs running in the background.
I usually disable everything but the antivirus protection.
Friday I got home an there was a message from verizon saying that my DSL was fixed. Of course it was not.
So I called the 1800 number again and this time I was told to watch a movie on youtube and then the technician had me do a trace to see what Verizon server I was going through and opened a new ticket.
The ticket is still open so I will wait to see how they resolve this before calling Canada.
But I suspect that since I am up to the same number of steps as Nocris now, I too will be fixed.
I woke up Saturday with an epiphany. My second phone call many days ago was almost the same as my last phone call except it was disconnected before being finished and I was not called back even though the technician had both my home number and my cell phone number.
When I called back to get to that technician there wasn't even a trouble ticket opened.
the reason I mention this is after talking to various people and reading forums. They all follow the same exact pattern.
That second technician jumped ahead of the steps and either realized that or a supervisor did and killed the phone call.
My point is even that even Nocris with Canada involvement he still followed the same steps most people did and took the same amount of time.
He would of found out that by continuing to call the 800 number the same thing I did after a number of phone calls your technicians seem to get better
You call and call and each time you make a small step forward eventually you get to the same point and Verizon admits its their router and fixes the problem.
So my advice is to all who have the same problem don't get upset or frustrated it will happen it just takes a certain number of calls.
Call each day after they close your existing trouble ticket.
Call only while you are having your problem.
Be polite but firm about your problem. If you want to avoid the windows questions after going through the all steps a few times just chose other for OS to avoid the usual its windows questions.
You will eventually get fixed you just have to go through all the steps before you get to its our end and it gets fixed.
So hopefully I will have working internet tomorrow.
I have now started experiencing the massive slowdown problem in zip 46504. Since January 14th, I am lucky to get Kbps on download speed. It does seem better in the morning and after midnight. Otherwise, nothing with streaming will run without stuttering - no youtube or netflix. I've called tech support 4 times now with nothing but frustration. The last tech finally took over my computer and realized there was a problem on their end. I connect fine to the switching office, the problem is beyond that. They told me to wait until Monday 1/19/09 and see if it improves. I'll give them 5 more days beyond that than I'm switching back to cable(at least Mediacom has U.S. tech support and they're not afraid to send a tech ASAP - GET OFF YOUR **bleep** VERIZON - {please keep it relevant} I'll try calling the Canadian number on Monday if things don't improve.
I spoke to an MCO tech yesterday and asked him about the slowdowns your getting in the evenings. Basically he told me that our routers support roughly 6000 customers. If everyone gets online at the same time you will recieve those slowdowns. When he recieves a cronic complaint, he will generally transfer them to a different router that isn't as full.
Unfortunately for you guys, you will still have to go through all the gruelling steps to get there. There are no shortcuts.
Verizon Closed my trouble ticket today
Still No joy I am now frustrated.
Called the canadians and the tech said on my last trouble ticket the Technician suggested lowering my speed. Nice how bout a message on my machine.
I don't see how lowering my speed will help except lower my bill and verizons responsibility.
I can see the phone call now you ain't paying for premium speed so we don't have to provide it.
They did do something as now my pings are meassured in tens of ms instead of seconds so latency is improved but speed still sucks.
Funny up till now all of the technicians said my line was clean now all of a sudden I am told today my line is noisy and it can't support high speed like it has for the last decade.
Tried to talk me into FIOS.
I had high speed until FIOS was brought into my niehborhood.
So I won't do FIOS until my DSL is fixed otherwise I will look for another service.
Update.
The more I thought about it the more it bothered me so I called back the Canadians and complained about how I don't think asking Verizon to lower my speeds will help.
With Flascomm before they went under, I got over 6000 KBPS measured speed unheard of then. Most sites then would only feed you a Max of 128 Kbps so it was mostly wasted speed.
Still my lines were capable back then. I also don't think it is a noisy line because things tonight went back to high speed at 11:30ish.
But the tech corrected the other tech who told me to call billing to get my speed halved.
He opened another trouble ticket and said my speed should be halved by tomorrow and my internet would then get better.
I will see.
Still I wonder about how they slashed my ping times to fractions of what they were before the tech checked my line.
since the trouble is my "defective" phone lines how did my ping speeds all of a sudden improve dramatically.
Also I don't like being lied to. My modem detects little or no line noise 3 Db and I had no dropped cells or CRC errors and very little FEC errors during my web outages.
My modem power and attenuation were all in normal ranges, while the tech was busy explaining to me that my modem was working really hard just to maintain speed.
hello I can read my old fashion simple modem.
Best news is even if this fixes my problem, my speed gets halved while Verizon maintains my same rate of billing yea!!
Kgrach,
You have Fios available? Why are you wasting with Dsl? Just imagine...By switching to FIos your getting fiber optics directly to your house with out any loss. Not to mention, you now eliminate all that copper your lines are currently being fed by. I have to tell you from experience, Fios is a great service.
Still sloww internet this evening I now have to call the business office during bussiness hours and request to have my speed cut to 1.5 Mbps.
I don't see how that helps as I can't get 128KBPS during the evenings but I will try it.
To "provider7" I was planning on switching to FIOS later this year. After this fiasco I really don't care too much for Verizon.
The only reason I would stay and go fios is to keep my current Email address.
This problem and the lack of care is .........
The tech tonight also mentioned something I didn't think of wifi activity in my neighborhood might be the culprit.
I have some equipment at the office I will bring home tommorrow that will check my actual line conditions and tell me about each and every break in my cable and how far the are from me.
Plus it has a High voltage pulse setting to blow stuff off the line.
If I detect noise on the line I will do an RF survey and see which signals are present and see if any go away when my Internet comes back in the late night early morning.
If it is not fixed tommorrow I will take care of things myself.
@kgrach wrote: The tech tonight also mentioned something I didn't think of wifi activity in my neighborhood might be the culprit.Plus it has a High voltage pulse setting to blow stuff off the line.Check the Wi-fi thing and get back to us. Also, is your trouble only with wi-fi? or does it happen when plugged directly in the router/modem?Your unit sounds similiar to out breakdown units that kick out 600v to isolate troubles. I wouldn't reccommend using it on our line, it could damage circuit cards in the office...I sent you a private message...read it when you get a chance.Walt
Check the Wi-fi thing and get back to us. Also, is your trouble only with wi-fi? or does it happen when plugged directly in the router/modem?
Your unit sounds similiar to out breakdown units that kick out 600v to isolate troubles. I wouldn't reccommend using it on our line, it could damage circuit cards in the office...
I sent you a private message...read it when you get a chance.
Walt
I am currently plugged directly into the modem.
As I can't get the modem technical readings while going through a router.
The gist of what the tech was suggesting was RF noise was bleeding onto my Phone line and causing noise.
It is not uncommon for HAM radio guys to put RF filters their phone lines and also be polite and install them on their neighbors phone lines too.
It is possible that my neighbor got a new laptop or a bridge that is just a dirty mess and feeding into my phone lines that run just six feet from her house.
So I will snarf her traffic tonight and see if my problem goes away when her traffic dies down.
I called the 1800 business office from work today and got a hard sell on FIOS and the person said there was no way to degrade my setup to 1.5 from 3 as the computer does not support that.
I then called the 631 number and while staying in the normal speaking range let them know I was unhappy.
I was transferred to a technician who then patched me to a slightly confused billing lady who helped me. During the entire time she was stressing that my bill would not be lowered only my download speed. She said it several times and then tried to sell me an anti virus security package.
I will let you know how it works out when they lower my line speed.
I might just punt and go FIOS as the local 631 office promised to get me a technician in my house by the following weekend If I ordered today.
My business partner has FIOS at home and loves it the only problem he has is the bill for the last two years has been all over the place never the same bill twice. He gets discounts that come and go and has never got an answer what he is or not entitled to. He once got a 16 cent bill for internet,TV,Phone and Cellular and then complained to Verizon saying it was about 150 dollars too cheap and while they applauded his honesty they had no answer for him other than saying that was his bill and to pay it. That was fun because he couldn't, as online payments have to be at least one dollar and you can't pay more than six times what is due. So he paid it the next month.
@vince
yea the reboot trick never once fixed my problem or as far as I know did a thing. So it is a different issue
You might be able to fix your problem by simply changing your router to drop your connection after a certain number of hours and then "dial" on damand.
My router was programed that way I saw no reason to hold an IP address while I was at work and not using the computer.
this way your connection gets dropped and reconnected each day.
Or as silly as it sound, simply connect your modem to your light switch this way each time you turn on the lights it resets your modem.
kgrach
I got home today and was greeted with a message on my answering machine that my problem was taken care of an email saying it was fixed and my trouble ticket read DSL relaunch.
Guess what stutter stutter pop my new slower DSL purrs along like an asthmatic kitten with a heart murmur.
So not only did they sucker me into lowering my speed as predicted nothing was fixed.
The lady tried to insinuate it was my computer.
I am using right now a two day old VIsta machine Dual core 3.4 Ghz, ATI Radeon 4850, SB titanium Sound card, Gigabit Ethernet connected straight to the modem.
less than 2% of the CPU utilized while watching a video stutter off of MSNBC .
NO anti spyware or Anti Virus software running or installed in the case of the anti Virus
Then she said it was my old modem with a Vista machine.
One weak wi-fi router detected in my near vicinity and no users.
As predicted spent another evening on the phone with Verizon tech support.
I am going to Circuit City in the morning to buy a brand new verizon Modem to shut them up.
If my modem is bad why does it work at all other times of the day!
hmm I should bill verizon for my time 136 hours times $85 dollars. time to file court papers and talk to the PSC
Continuing blog on my verizon DSL journey.
They sent a pair of tech's to my home this morning.
They wanted to do a ping from my modem and I left for work after showing them my telephone terminal box.
They later called my Cell phone to tell me they found nothing wrong with my line and installed another master filter on my extension with the modem.
The field technicians were top notch and a really great pair.
I don't know if anything will change when I get home tonight.
Hello Cout,
I would call the executive line if it got you results before. It is almost impossible to get any results whatsoever, using regular support.
I am still dealing with my slowdown. I have been told my line was moved to a different router at the office, but I am still experiencing slow downs every night, albeit not as bad as before. I have a field technician coming out today.
I will update later.
I believe this DSL problem is systemic, and until Verizon takes some real action, such as expanding, and upgrading equipment, it will continue to occur. They are obviously oversold. But that's just my opinion. The problem is obviously widespread, just a little reading on the various forums will tell you that.
Best of luck Cout.
Hello all,
Well after the visit from the field technician, my problem seems to be resolved.
The tecnician tested my lines from here, and found no problems. He then performed a couple of command line ping tests, and a trace route test, no significant problems.
My line had already been previously switched to another supposedly "less crowded" router, however, the technician informed me that he was personally familiar with the equipment at my local CO, and he said there is only one router available at that location. Huh?
Anyhoo, he also got on the phone with someone at Verizon, and was told by whoever was on the other end, that they would try switching me to another circuit, I didn't exactly understand what that meant, but I believe it has to do with the way the signal is routed, electronically.
Anyways, so far so good, no more slow downs.
I highly recommend the Verizon Direct support at Broadband DSL Reports.com forums.
@HS345 wrote: I highly recommend the Verizon Direct support at Broadband DSL Reports.com forums.The beauty of this link is: Verizon has employees that monitor that section as part of their job so you get personal attention. .
The beauty of this link is: Verizon has employees that monitor that section as part of their job so you get personal attention. .
HS345, congratulations! I'm glad you finally got your problem solved 😄 Thanks for the link, hopefully it will help others with a similar problem.
