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Backup Assistant Mixup

I'm trying to fix an error on my part with Backup Assistant.

I have an old LG Dare that contains all my contacts. It was successfully running what I've come to find out is an old version of BA (gee, thanks for the notice that it was out of date, VZW...).

When switching to a new Dare (broke the micro USB port on the old one) I did not opt to "backup now" because, foolishly, I assumed the BA I had always had was functioning as it was supposed to. Yes, I know this was a mistake.

Upon activating the new Dare I downloaded BA and, going through the motions, hit "sync" or "restore" or whatever came up, expecting to download all my old contacts. Then I waited for my contacts to update. "Successfully updated 3/3 contacts." Of course these are the default support, balance inquiry, or whatever they are * numbers that are preloaded. Turns out I overwrote my old backup with a completely blank contact list from the new phone. I'm guessing this has to do with the new BA version not recognizing an old backup or whatever.

I do know, however, that my old dare had backed up my contacts at various points in the past. I've logged in and seen them before, and used BA in the past. So it's not simply a case of never having backed up.

The old Dare still has all the contacts, but reactivating its ESN and downloading the new BA in an attempt to upload my contacts only gives me the option to "restore" to that phone - which I'm guessing will overwrite to 0 contacts again.

Any idea how I can force BA to recognize the old phone as the base point for BA's backup?

Thanks in advance!

Comments

budone

Right now, BA is down. It has been for awhile. So I don't know if you even activated the old phone backed it up and then swapped and tried to sync that it would work.

My device shows it syncs successfully every day, yet changes I have made have not occurred.

fowlermj

I did notice BA wasn't working yesterday and the day before.

However, today when I tried it did let me see my contacts and shows the 3 default contacts that come with the phone - which does line up with having scrubbed my previous backup in favor of the new phone's defaults when it "synced" the first time.

Provided BA did work at some point, I'm just wondering how to sort of start fresh and establish a new backup point. I could then reactivate the old phone and use my contact list to establish a backup, as is the intended use for BA I believe.

Any thoughts on how to tell BA you're establishing a backup from a phone, rather than telling it to sync that phone to the existing backup? I don't see any options on screen with BA on my old phone other than "restore."

Thanks!

August03

Follow the link below to make sure the correct steps are being followed.

http://support.vzw.com/how_to_use/transfer_contacts/brew.html

budone

August03 wrote:
Follow the link below to make sure the correct steps are being followed.
http://support.vzw.com/how_to_use/transfer_contacts/brew.html

Are you stating that BA is now working again?

rhoel6

I had a similar issue going from a Samsung Rogue to Samsung Reality, but I DID successfully transfer contacts initially. Then one day there were no contacts on my Reality (other than Verizon defaults) and i haven't been able to sync with my online contacts list since. All my contacts show up on my online account, but BA on my phone seems to think there's nothing to sync with other than the new ones I've entered since the "glitch."

I tried re-activating the old phone and doing the transfer, but no luck.

MorganB

Unfortunately the outage is not resolved at this time. I apologize for the inconvenience. Our team is working to have the issue resolved as soon as possible. Thank you all for your patience.

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