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Verizon w/MSN Premium - MSN Explorer Browser "Not Responding" Messages

Smiley Sad I have been using MSN Explorer for years (with Verizon) but in the last year I have had so many problems. The most recent which occurs in every session at some point or another is it just STOPS and won't allow me to do anything -- be it send an email, finish a sentence in a message, get to a website, etc. The Message is "MSN Explorer is Not Responding" at the top of the screen. In a minute or two a box appears and gives me the option to CLOSE or to WAIT for it to respond. The latter is rarely successful and I have to simply disconnect. I am running Vista Home Premium. My husband has XP, and is on the same Verizon Account using the Explorer Browser, and he has the same issue daily.

I have contacted CHAT TECHS and also by phone. THey always want to "get in my computer" and check out various things such as delete temp files and cookies, but NEVER EVER solve the problem. I have repeatedly asked via chat and via PHONE to be turned over to the MSN Team they claim to have, but I'm either disconnected from CHAT or on the PHONE. Once the Verizon Agent promised a phone call to my home at 1 p.m. by an MSN Tech == no call.

Does anyone have any help for me? I have the very latest MSN Browser and also latest IE Browser. I run AVG virus program. My Best Buy Geek Squad buddy finds NOTHING wrong with the computer -- it's in this darn MSN software. And contacting the "regular MSN team" does no good -- they say I must contact Verizon agents.

Thanks to anyone who responds.

Dianna (and no I don't live in Alaska)

Comments

Provider7

When your system stops participating with the internet, look at your modem...is the Dsl light on steady?

Sometimes programs interfere with the internet browsers. Here's something you can try...i'm gong to have you disable some of the start up programs to see if they are blocking your internet.

go to.... start

select.... run

type....... msconfig

Select the "start up tab"

There you will see a list of programs that are running when you start the computer. Uncheck them, If you recognize which is the antivirus ones...leave them checked.

Press ok and then restart...now try the internet.

Let me know how you make out.

If this works...I like Eskimo pies... Smiley Tongue

DiannaEskimo

Smiley Very Happy I'm so glad you like Eskimo Pies -- will see what I can do bout that! Oh, I hit the SOLVED by mistake. I won't be able to try your suggestions until Monday because I'm worn out from grandkids over weekend!! I hope one of them will solve the issue and I will let you know. Thank you SO much for such a quick response!!

It certainly has been a whole heckuva lot easier (watching my language) to get an answer here than trying to get help through Verizon. Their help format belies the integrity and degree of excellence one associates with Verizon Residential service. They should kill the Robot at the 800 number, and reveal there really IS NO MSN TECH team.

Dianna (who also loves Eskie Pies and Eskie Dogs)

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