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DSL disconnects from internet when phone rings?

Hi all, hoping you can help me on this.

I'm running DSL and since this past weekend any time the phone rings, my internet connection is lost. There's no light loss on the modem, I just know when my IM goes down or I lose a page. I'm running a Westell 2200 modem,nothing between the phoneline and the modem, nothing between the modem and the computer. Any ideas or should I run straight to Customer Support?

Thanks in advance! Smiley Happy

Edit: Forgot to add that I have a splitter on the phoneline and filter on the splitter for the phone.

Message Edited by WiredOne on 01-12-2009 04:54 AM

Comments

Telcoguru

First thing are all the micro-filters installed and in the correct direction? If they are then it sounds like your DSL signal is borderline and when the phone rings it is getting knocked out. If that is the case you will need a tech to come out and test the line.

WiredOne

Hi Telcoguru, thanks for responding.

I'm not sure what you mean by "in the right direction". The filters I got only went into the jacks one way,the clip piece on the male end to the notch in the female end. Is it possible for these things to wear out over time? I've been a customer of Verizon's for several years now, and have had no upgrades to the filters or modem. It just recently started happening over the weekend and I've not had a chance to call Verizon today since I posted. Thats on the to-do list for tomorrow. I just figured I'd check here first in case I did something inadvertently. However I read that a lot of customers seem to be having this problem lately, albeit in different locations. Not thinking C-O-N-spiracy, but wondering if there's any kind of work going on in all the locales, maybe FIOS wiring? Or it could be we're all working with worn-out Westells.

One way or another, I'll get this resolved.

Thanks again. 🙂

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