I have had the Dry Loop DSL for two years after dropping my landline. I got the letter from them in May saying they were no longer offering the Dry Loop but for those that have it, nothing changes as long as you don't make a change to your account. Figured I was fine. I was away on business last week and came home to no internet. Spent an hour on the phone between Repair, Billing, back to Repair and then to Sales but all I could find out was there was a Pending Disconnect on my account but they couldn't tell me who did it or why. Funnily enough on the same day the Disconnect order went through, my Discover Card was billed the $41.99 for June. The last person I spoke with put an Investigation Order though to find out why this is happening and I was supposed to hear from someone Saturday or Monday. Nothing.
Has this happened to anyone else with the Dry Loop? They are telling me now to get reconnected, I'll have to bundle with a landline, which I don't want.
I plan on disputing the June charge with my credit card company and then go to Comcast. I can get way more speed for less money for the first year and then it will cost me more but at least I'll have more speed.
UPDATE: I got an email from Customer Service after submitting an issue yesterday telling me that once the diconnect order was placed, it can't be reversed or reconnected. NO ONE has told me yet WHO order it disconnected and WHY. They said they will refund me from the 6/22 diconnect date through July 9. I just placed an order with Comcast for Internet Only AND filled a complaint with the FCC. I did nothing to initiate this disconnect and if they can just randomly diconnect you and then try to force you into a bundled landline to get reconnected, then no dry loop customer is safe.
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