Internet Disconnects every 10 minutes!

cheryla1

Hi, I've been having this problem for months upon months now. My internet connection tends to go down often. Around 2 - 3 days out of the week it will be a pain surfing the web.

What would happen is that it would disconnect for about 5 - 10 minutes every 20 - 30 minutes then come back on then repeat. I've noticed it gets even worse in the night sometimes, where I'm disconnected more frequently; 5 - 10 minutes every 5 - 10 minutes

I've called support numerous times, but have never gotten any lasting help. They tell me to make sure my modem is away from other wires and/or my satellite dish, etc.

I've tried many things to try and help, I've asked for a new modem, I've reinstalled Windows XP, moved all wires away from my modem and I still get this problem every week!

Modem: Westel Model 6100F

Thanks for your time.

dyn4mik3

I'm having the same issue with a 6100F.

Seriously pissed about the customer service process. So basically everytime this happens it takes 2 days for them to run "line tests" to tell me it sucks, then I get the run around from technical support about how I need to reboot/turn off/etc. Then by the time a technician is about to come to the house, the internet starts working properly.

I'm thinking about switching to cable internet.