Installation CD won't work - Fairpoint communications

ZylaZaggerty

i'm trying to install my modem software for Verizon and i keep getting an error message stating i'm now a Fairpoint Communications customer and to call them. in other words, the Verizon installation CD no longer works because i've been switched to Fairpoint starting 02-01-09 (not by choice). i've called fairpoint and they are worthless. has anyone else had this issue

ZylaZaggerty

Waited on hold for technical support for about 2 hrs and finally got a resolution. Do as follows:

1) Open up Internet Explorer

2) Remove everything out of the address bar and key in the following: 192.168.1.1/verizon/redirect.htm

3) If you receive a page asking for Username and Password, they are as follows: Username: admin Password: password

4) You should get a page asking if you'd like to DISABLE. Click the DISABLE button

5) A new login screen appears - close out of it

6) Open up Internet Explorer again and you should be online