Just venting here (since I can't get anywhere with tech support)
Keep loosing the DSL service, just turn the modem on and off it comes back. The point is that I shouldn't have to do that.
20 phones calls to tech support, they run their line check etc. And all is fine because they told me to reboot the modem.
They keep missing the point that restarting the modem fixes the problem, until I loose the connection again (several times a day)
They send it to another department, I get a voice mail saying all is fine.
I have probably spent 20-30 hours on the phone with them , all waisted time.
Not to mention that when I was at a different address:
Just moved in, tried to get service, Verizon says sure, it is available. Set it all up, next day I get a call....oops, not available in my area.
They went back and forth 6-7 times, available/not available.
Even sent me the equipment, and finally determine that it is NOT available.
I STILL get a bill for 36 bucks.
This was last June and I am STILL trying to get my 36 bucks back.
Spoke to them on the phone trying to get this credit, I need the previous months bill to "prove" that it's me. Errr, new service, THERE IS NO PREVIOUS MONTHS BILL. She said there is one and I get no further with this.
Why can't they freaking apply that credit to this current (crappy) account.
Bottom line, absolutely freaking horrible.
The service between Verizon Wireless and this is night and day.
I'll be switching to some other service.
