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Landline Down 22 Days This Month

This is my third repair request in a month.

Outage 8/15-8/19, first available service date was given as 9/07. Understood there was a strike on but felt the system's first response should be "we'll do a network check and notify you if a home service call is needed."

Service was restored prior to repair date - it was a network problem.

Outage 8/28-9/10. Repair service visit scheduled for 9/23. Received a call 9/10 from a technician saying line was fixed. No home visit necessary.

Down again today. Message came back from the system " We have detected a network related issue with your phone service."

I need to schedule a time to be available for the third time in a month for something that appears to be Verizon Network related.

Total outage for the month to date is 22 days (and counting).

I am wondering if this is an area problem. Area code 973.

Comments

Anthony_VZ

Sorry to hear about your repeated problems. We would like to help. I have sent a private message to you to get more information.

njcopper

Service was restored at some time during the day on Tuesday 9/20, after a automated call to my cell from VZ saying the network issue had been corrected Monday 9/19. Seems like the repair request created Monday night was the ticket that got the result.

I had requested text message or email contact on the problem in hopes to get a better understanding of what was causing the repeated outages. Not recognizing the number calling me was Verizon I picked up the call and listened to the recorded message but didn't retain much information. I think it said a cable from one switch station to another was down and is now fixed.

With luck I won't be posting about another outage any time soon.

Meanwhile I will be looking to see what billing credit I will receive for the period service was not available.

njcopper

Update: On 9/21 I received a call from a Verizon tech on my cell saying she was at my place of residence, the outside line was working but she thought there was a problem with the line inside. I thanked her and told her the phone had been working fine since the previous day.

Friday, 9/23 I began to have problems wherein the phone would ring twice - both my perception and that of callers - and if I didn't answer by the 2nd ring callers would get a fast busy signal on their end. I didn't learn about my callers' issues until Sunday.

I unplugged the units from both jacks and reconnected them. That seemed to resolve the latest issue.

I waited to see what acknowledgment of down time Verizon was going to credit to my bill for the 23 days without services.

There was no recognition of anything before the first scheduled repair date (9/07).

So not having the service from 8/15-8/19 and again from 8/28-9/06 was not taken into account, nor was the time down from 9/18 to 9/20. The one day - 9/21 - was noted.

9/7	9/11	Out of Service Credit (removed)	-5.27
9/21		Out of Service Credit (removed)	-1.05
Change in Service and Partial Month Subtotal	-$6.32

When a person gets tired of fighting for resolution of the same things over and over, they begin to look for someone else to provide the services lacking with the first vendor.

ElizabethS

Hi njcopper

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

TonyaD_VZ

njcopper,

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.

Thanks,

Tonya D.

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