When we have new messages and call into voice mail and enter passcode, the voicemail guy starts talking and all of the sudden we get the dreaded fast busy. So then we have to hang up and try again, then get the old "I'm sorry, that account is in use". So then we have to wait about ten minutes and try again, and this is getting very frustrating. I called in a trouble ticket for it and nobody seems to have a clue. In fact, while I was on the phone with tech support I got the fast busy about ten minutes into the call and didn't receive a call back, so I had to call it in all over again! We just got FiOS back in May. Before that we had T-Mobile @Home for our home phone, and it was rock solid and trouble-free! So I expected a fiber optic Verizon home phone to be at least as reliable as a Linksys router with a T-Mobile SIM card in it - but boy was I wrong! And now that TMO has stopped selling @Home I can't switch back. Also, the Verizon voicemail is very frustrating to begin with. The TMO voicemail system lets you listen to your message, then press 7 to delete it after you've heard it. The VZ voicemail forces you to press 3 to delete the message while it's still playing. Otherwise, after all your messages are done playing, you have to go back and play them over again, deleting them while they are still playing. I just cannot figure out whey they would design a voicemail system so cumbersome and frustrating. Not to mention, TMO gave you the option of bypassing the password security when accessing from your home phone. VZ makes you put the password in every time. Help! I'm sure there is someone on these boards that is way smarter than anyone I can get on the phone. Thanks!
