I have had no dial tone for 5 days. On day one I set up for a technician to come out which I couldn't get an appointment for 5 days later. I set the time frame up for 8am to 12pm on a Saturday. I wasn't too happy about having to get up early on a Satruday but if it meant my phone would get fixed I figured it was worth it. So today, Saturday, the day the techinician was suppose to arrive between 8am and 12pm, didn't show. When I checked with Verizon they said it would be between 1pm and 2pm. 2pm came and went, no technician. Then was told by 3pm, that came and went; no techinican. Now they 4pm. Seriously, it is Saturday. Do you think I have nother better to do all day then to sit around and wait when I could be running errands? Why don't you just say we will get there whenever we feel like and you will just have to sit there and wait on us.