My father's house phone has now been out a week. It went out last Tuesday. He tried to call service last Wednesday but was cut off after waiting an hour. So I reported it over the internet last Thursday and requested a repairman. Verizon scheduled repair for Monday, Oct 3 between 8 am and noon. No repair man showed. It is now Tuesday again.
What are we supposed to do not? It is impossible to get through to service and speak to a human being. The status online shows "open."
My father is 80 years old and he does have a cell phone but he doesn't use it very well. He also has 2 hearing aids and they seem to work best with the house phone. I have tried calling him on the cell and he seems to answer it and I hear background noise but I can't get him to hear me. He ends up calling me back later, saying "were you trying to call?"
I think it is ridiculous how difficult it is to report a phone problem to Verizon.
