On Friday I called Verizon because our 2 yr contract was expiring and, frankly, I didn't want to renew. I just wanted to know what my options were as far as disconnecting our FIOS services. I have had two years of nothing but troubles with Verizon and wanted to be rid of them. However, I ended up speaking of {edited for privacy} from the Rentention Department, who offered me a very good deal to stay. And, I have a confirmation number for that contract. Within two hours after I got off the phone with her, we lost our phone service as, even though she verified with me that we were keeping our copper phone, the system switched us to a FIOS phone. This is Tuesday night. I can make phone calls out, but incoming callers are now told our phone service has been disconnected. I called tonight and spoke with "Mike" who told me that Verizon would not honor the contract that Maureen gave me. To say the least, I am infuriated. I have already contacted a friend of mine who is a reporter for our local news channel, and will be contacting the FCC tomorrow regarding possible legal implications.
