It seems customer service cannot schedule truck rolls anymore - I need to talk to a Dispatch Coordinator who approves the truck roll. But after waiting for 20 minutes to talk to one, I called back and this time I waited 30 minutes before "approval". This is for a problem with one of the POTS lines on the ONT, where rain got in and caused problems.
So with explaining and waiting, a call to Verizon "Service" for a POTS problem required 1 1/2 hours on the phone. My next call will be to the state PSC.
