I have Verizon high-speed internet service. After my credit card was stolen in May, I contacted Verizon to give them my replacement card information to continue my automatic payments. Since then, Verizon began to bill me for 2 separate accounts (with different account numbers). I only should have one account with Verizon. I do not have a land-line nor do I use Verizon as my wireless carrier.
I emailed Verizon via the "contact us" portal. With no response, I then called Verizon and since then have called 4 more times to resolve the issue spending approximately 6 hours in total on the phone. The Supervisors with whom I spoke were very nice. All of them have apologized and said that they would escalate the issue, however, I am still receiving the bills. Nothing has been resolved since May when I first contacted Verizon. I have never hear back from Verizon to follow up on any of my complaints.
I work a lot of hours and do not have more time to dedicate waiting on the phone. Sadly, in my area, Verizon is the only non-cable internet provider. I am considering moving to a cable supplier because I am exhausted and frustrated by this. I am also extremely concerned that the false account will negatively impact my credit history.
Does anyone know of a way to deal with this?
Thanks, in advance, for any help that can be provided.
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