I have had Verizon DSL for a number of years. Recently we had our home remodeled and I had to disconnect the modem and have not used the DSL during the remodel (about 2 months). I recently plugged the modem back in and connected my computer (a new one as the old one went kaput). When I opened the browser I am directed to an activation page. I put in the info and downloaded the download software. I answered the questions asked about what services I wanted and then clicked continue. A window opens saying that it is preparing to download my software but it never does. It just sits there at 0%. I even let it sit all night but it never downloaded anything. Because the download would not proceed, I cannot access the internet - any attempt takes me back to the activation page to start over again.
I am not sure why I have to do this all over again since my DSL service was activated years ago and had been working fine. Any solution to this problem would be appreciated.
