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Support Just Hung Up On Me After Waiting On Hold

I'm a paying customer who simply wants to understand why websites hosted at Host Gator are getting blocked.

So I call support go through the painful robot automation and get fed up and click "0" on the phone.... The system tells me its going to shoot me to a human. Awesome I'm going to get some help....

Back on hold I go.....

Then after 2 minutes the system hangs up on me.

Verizon - Super High tech, tons of coverage, Fast internet. The best thing since sliced bread right?

WRONG!!!!!!!!!

Comments

jerro

Same here, many FiOS problems since day 1.. Thinking of paying the ETF and going back to cable... Cable was really bad service but FiOS is worse in reliability and customer service Dont switch if you havent yet.

ScottFromPA

Strike Two!!

I just called the support number at 1-800-837-4966 and received a busy signal.

Look, I understand its diffilcult to keep a network up and runnign. I'm sure its like spinning plates on sticks. See link below.

But why would you let your call center do this? You spend millions on marketing why not take that money and dump it into the call center????

I fell like I'm talking to a brick wall....

From a defeated customer in PA...

ScottFromPA

ARE YOU FREAKIN KIDDING ME

I was on the phone with a human at the call center after attemp #3. I'm feeling great because I'm talking with a human. I conveyed the problem and the support guy says, "Ok, what I'm going to do is......... And the phone disconnets and responds with a busy signal.

ScottFromPA

I'm trying to resolve now via online chat. Response is very fast so far... It could be a computer I'm not sure yet...

Ok... for those using Host Gator read below...

Verizon has confirmed reports about an outage with Hostgator server and our engineers are already working on it, it would be resolved at the earliest. Hence, would request you to wait for Verizon to get this sorted out. We appreciate your patience with us." Would you like to receive a test message on your cell phone regarding restoral. May I know you cell phone number ?

The online chat was fast to the point and no B.S.

This is very unusual for online chat. So the lesson learned here is go there first. Forget the live phone support.

The person behind the chat was not a computer as far as I can tell.

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