Verizon was on my mother's street cutting branches down last week and they cut through a phone wire which made her phone go out. They came and fixed it. Today Verizon was on her street and now she has no phone again. My sister went down and called the automated system from her cell phone and they said the earliest appointment was for Tuesday. Today is Friday. Shouldn't they treat this as an emergency because she will be without a phone?? It's probably related to the issue from last week.
