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No Internet Access!!

I can connect to the D-Link router wirelessly, and I can ping and traceroute sites like www.verizon.net, www.google,com and www.microsoft.com, but cannot open a website. I connected my computer to a neighbor's WLAN and it worked perfectly. ???

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JOSEm441

Have you tried the suggestion here? http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/Troubleshoot-and-Setup-High-speed-Internet-DSL-with-VZ-In-Home/td-p/211588

pjh3

Downloading that troubleshooting program would be a great idea IF SHE HAD INTERNET ACCESS!! 🙂

smith6612

Was the D-Link router recently reset using the pinhole in the back, around the time this problem began? What are the IP addresses that are returning for the sites you are pinging?

pjh3

No. She got the Dlink device recenty after she had problems with her Westell 327W. The IP addresses are appropriate.

smith6612

When the D-Link was connected in that case, did the modem request to go through a setup wizard? For example, did the D-Link need to be set up with a username and password in order to actually connect? Does http://activatemydsl.verizon.com manage to load up when all other sites fail?

pjh3

I wasn't there when she set up the DLink but (1) she was on the phone with VZ support and (2) I don't think I could have done pings and traceroutes unless she _some_ kind of connection.

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