I spent over an hour on the phone with someone I could barely understand, explaining that I have to reset my D-Link 2750B Modem several times a day. My Internet connection just stops working, and the unit must be powered off and then back on. The Internet connection might work for 4 hours, it might work for 6 hours, maybe only 2. It invariably stops working when I am in the middle of something important. I answered all of her questions, and she ended up telling me that she would escalate the problem, and her supervisor would call me within 1 hour. That was 10 days ago, and I am still waiting. Verizon accomplished their goal of getting rid of me, because there is no way in hell that I am going to spend another hour and a half on the phone working with some clueless person, only to be ignored again. I will purchase a functional modem from someone other than Verizon, and resolve the problem myself. I just wanted to provide another example of how absolutely horrible your customer service is. Thanks for nothing.
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