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Is this speed normal??

I have Verizon DSL in my home (I'd love to get FIOS but it's not available here) and the speeds have always been pretty slow. I chalked it up to my computer not being that great, and didn't worry about it... but I've recently upgraded to a MUCH faster and better computer, and the internet speeds are still dismal.

Speeds tests have never even hit 1mbs for download...

I have called Verizon about this issue, and all they've ever had me do was double check that I have filters on all the other phone jacks, and reset my modem a bunch of times.

Am I doomed to these speeds forever? If so, I'm gonna have to go to TWC.

Comments

grm31

You're likely stuck with the slow speed. What plan/speed tier are you signed up for?

I'm on the 3 Mbps plan, but normally only see 1-1.5 Mbps. If I call tech support, they reset the line (or whatever they do), and the speed goes to normal for a day or two. But eventually, I'm right back down to 1-1.5 Mbps.

Welcome to Verizon "high" speed Internet.

LesleyH

I'm also signed up for the 3mbps plan.

I had heard rumors that Verizon was intentionally screwing with DSL speeds to push more people towards FIOS, which is annoying on it's own, but EXTRA annoying for me, since I can't even get FIOS anyway. I like Verizon customer service, but I can't keep living with these speeds. >.< Is there really nothing I can do about it?

dslr595148

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

LesleyH

Okay, here's the traceroute info:

news.giganews.com

traceroute to 71.189.89.225 (71.189.89.225), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 106 ms 106 ms 106 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 40 ms 40 ms
3 ash-b2-link.se.telia.net (80.91.245.223) 0 ms ash-b2-link.telia.net (80.91.245.107) 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 3 ms 7 ms 7 ms
5 P1-0-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.xxx.xx) 69 ms 69 ms 69 ms
6 P1-0.LSANCA-DSL-48.verizon-gni.net (130.81.xx.x) 69 ms 70 ms 70 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to 71.189.89.225 (71.189.89.225), 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms
3 te0-7-0-25.mpd22.ams03.atlas.cogentco.com (154.54.36.214) 0 ms te0-7-0-25.mpd21.ams03.atlas.cogentco.com (130.117.0.85) 1 ms 1 ms
4 multi-use.cogentco.com (154.54.62.145) 8 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 10 ms be2185.ccr22.lpl01.atlas.cogentco.com (154.54.37.106) 11 ms
5 te0-7-0-10.ccr22.jfk02.atlas.cogentco.com (154.54.80.125) 87 ms te0-7-0-9.ccr22.bos01.atlas.cogentco.com (154.54.85.221) 76 ms te0-5-0-3.ccr22.bos01.atlas.cogentco.com (154.54.44.189) 76 ms
6 be2097.mpd22.jfk02.atlas.cogentco.com (154.54.30.117) 84 ms be2094.ccr21.jfk02.atlas.cogentco.com (154.54.30.13) 82 ms be2097.mpd22.jfk02.atlas.cogentco.com (154.54.30.117) 81 ms
7 be2148.ccr21.dca01.atlas.cogentco.com (154.54.31.117) 91 ms be2151.mpd22.dca01.atlas.cogentco.com (154.54.40.73) 88 ms be2150.mpd21.dca01.atlas.cogentco.com (154.54.31.129) 88 ms
8 uunet.iad01.atlas.cogentco.com (154.54.13.138) 87 ms be2112.ccr41.iad02.atlas.cogentco.com (154.54.5.233) 89 ms uunet.iad01.atlas.cogentco.com (154.54.13.138) 94 ms
9 uunet.iad01.atlas.cogentco.com (154.54.13.138) 91 ms 89 ms B100.LSANCA-LCR-22.verizon-gni.net (130.81.22.247) 167 ms
10 B100.LSANCA-LCR-22.verizon-gni.net (130.81.xx.xxx) 167 ms 167 ms B400.LSANCA-LCR-21.verizon-gni.net (130.81.199.91) 162 ms
11 P1-0.LSANCA-DSL-48.verizon-gni.net (130.81.xx.x) 158 ms P0-0.LSANCA-DSL-48.verizon-gni.net (130.81.44.5) 159 ms *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * Max number of unresponsive hops reached (firewall or filter?)

The Modem is a Westell 7500 and it has a built in router, so there is no separate one. If I knew how to get that other info, I would, sorry. >.<

smith6612

This page should give you the statistics we need on a 7500: http://192.168.1.1/htmlV/transtat.asp

Failing that, visit http://192.168.1.1/ and click System Monitoring, Advanced Monitoring, and then Transceiver Statistics.

If you need login information, try:

admin/password

admin/admin

admin/admin1

admin/password1

admin/verizon

admin/verizon1

LesleyH

Transceiver Statistics

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_G.dmt
Data Path	INTERLEAVED

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	1184	448
Margin (dB)	12.0	11.0
Line Attenuation (dB)	63.0	31.5
Transmit Power (dBm)	16.7	11.9

soyongchol

Welcome to the club.

I had Verizon High Speed Internet (DSL) for months and experienced slow web page displays, uploads, etc. So I paid the extra bucks and switched to "Enhanced" High Speed Internet (DSL). If there is any improvement in speed, I can't see it. If anything, the "Enhanced" is slower. But it is intermittent. It seems to be due to the traffic on the Verizon DSL network. I.E. It really slows down between noon and 1 PM when it seems lots of folks surf the net. But even when the traffic is less, the speed just isn't there. I am forever getting the screen that indicates IE could not connect to the requested site. I, too, would like to have the FIOS service that Verizon advertises so widely. But I don't expect to see it in my area in my lifetime.

I'm am planning to switch to Cox Communications for telephone and DSL service soon.

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