Internet connection locks-up have to reset router 3-4 times a day

Busman28

Router Actiontec GT704-WG

Sometimes I am able to reach the router from Firefox or IE and it indicates no problems, but I cannot connect to the internet or ping any addresses.

Other times I cannot even get to the router.

Turning off the router and then back on will fix the problem for a while but it might only be for 30min some times it stays working for several hours.

I have spent a ridiculous amount of time on the phone with "tech support" and gotten absolutely nowhere.

dslr595148

#1 Info request: Are you using a wired or wireless connection to the Actiontec GT704-WG?

#2 Info request: Do you only have one computer OR you have at least two computers?

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

---

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

---

Step two: Can you provide the Transceiver Statistics from your modem?

If you look around the ActionTec's System Status pages, you should find a section called DSL that will show the Transceiver Statistics. I can't tell you for sure where they are as I've never seen an ActionTec modem in person.

#3 If you have a RJ-45 WAN port router connected to the modem: What is the brand and model of the RJ-45 WAN port router?