Hello,
I recently bought a newly built house. When i enter my address into the verizon website, i am given the option for apt A,B,C,D, AND E at my address. There are no apartments. It is a single family home.
I called Verizon to clarify the issue and order services. They said to use the Apt A address. I did. My order was cancelled by Verizon because they "did not have permission to service my apartment complex". Like I said, the apartments don't exist, it is a single family home.
I was told they had to put an engineering request and the issue would be resolved in 24-48 hours and i could resubmit my order. Its been 72 and my address is still not recognized in the system.
Verizon shipped my dsl modem and would not give me a UPS return label for it. The modem is useless if I cannot get DSL and phone service to my house. Now i have to also cancel my direct TV install as I need the internet or a phone line to have the direct tv services installed.
No one from verizon will tell me if my service request is being processed. They keep telling me to use apt A and it keeps getting cancelled. This is unsat.
