How come everytime I go into the online dvr it is never working? it always says pleae try again later... also the layout of the site seems to have changed.. why? the old 1 was way better and more user friendly.
The recent update to the Verizon sites was done to create a more uniform appearance for what used to be multiple separate sites, email and billing. Each one had it's own login, interface and support dept which caused a lot of confusion. So the changes were made to give everyone the same experience, no matter what Verizon service you have.
In regards to the DVR, have you ever been able to program it successfully from the website?
@Simpuhl wrote: How come everytime I go into the online dvr it is never working? it always says pleae try again later... also the layout of the site seems to have changed.. why? the old 1 was way better and more user friendly.
I'm finding that if you go to :
https://www36.verizon.com/fiostv/web/
it's very easy to view the programs and set DVR for ones that you want.
I'm not completely clear as to what the exact issue is. If you are available now,
please go to the secure link provided. Enter your Name, Address, Phone and Email. Reply when the form is completed. so I can see what service type you have and can call you.
https://www22.verizon.com/content/verizonsupport/
I was able to login in the past, I just havent in a while.
I checked the settings on my DVR and they are still set to enable both via mobile and online.
This is all it says everytime:
We are unable to process your request.Please try again later.
Our's hasn't been working either since the changeover. The FiosTV website doesn't seem to recognize that we even have FiosTV and so no matter what option you choose, or what web address I try, it just sends me to the FlexView on demand page or tells me to call my "Local Verizon Business Office" for assistance. Can't access the DVRs online, or anything of the sort, though I can access them from my iPhone.
--Matt
I too have seen this issue before. Any insight on what could be happening or what our alternatives are?
I cannot program from online.
I have the same problem as well. I have had one problem after another dealing with the cable side of verizon. Nothing works as advertised and yet we have to pay full price for their mistakes...
Same here.. I used to be able to add and delete favorites and set up recordings online.. Now all I get is gateway error.. Also the caller ID was working when fios was installed but that also stopped working..
Since switching over from directv to fios I have come to the conclusion that verizon is pathetic when it comes to software issues.. From the above issues and also the verizon in home agent it has been a big joke..
That said these are not show stoppers when it comes to the money I am saving over the next two years by making the switch..
Also forgot to mention another software issue that is IMG 1.9..
Yesterday I called verizon tech help and he REMAPPED both of my 7232s.. Everything works online now and also caller id..
So to all people having troble just call verizon help and aks them to REMAP you dvrs.. Hope this helps..
I was getting the same message...
... when I tried to order the new 500GB DVR. Spent over an hour on the phone, and over an hour with an on-line tech person, and they basically threw up their hands.
Now, more than ever, I want the new DVR, as mine:
1) Doesn't accurately display how much space I've used/have open compared to what is taped.
2) Goes through spurts when it beeps every 5 seconds, both while watching shows and while off.
and
3) About two weeks ago, it glitched, reset itself, and deleted half of my DVRed programs.
Since no one at Verizon seems to have a clue how I can replace my DVR, and there is not a Verizon store within a reasonable driving distance, does anyone have any ideas on how I can get rid of this faulty DVR box and get a new one?
This is the same for me. It doesnt recognize my DVR from the website, but it does show that I have them. The dvr doesnt work from online. The support has been awful. Each rep does not help. They take tons of time to get info. but do not help and then there is connectivity issues with their chat. Terrible. No one helps and they dont open a ticket. VERIZON, open a ticket would you. Terrible system. There is zero accountability. Awful. Fix the website so the dvr functions work and it recognizes our DVR. What are you doing?
