I was on the phone wit a DSL tech support rep a week and half ago and she suggested/offered to ship me a D-Link 2750 gateway to my home to replace the actiontec gateway which we hope will resolve a few issues. Confirmation number for the replacement is {edited for privacy}. The replacement gateway that was received is another actiontec gateway and not the promised D-Link. When I called in about this, no one knew what I was talking about (several people in tech support and 2 sales girls). They also informed that Verizon doesn't even carry the D-link. It took some digging by "Ana" (?), the 3rd person in sales that i spoke to who informed me that that gateway is avail through Verizon wireless.... why would verizon wireless be offering a dsl gateway was beyond her and me. She didnt know how to order it for me and when asked if i can be transfered to a manager because I've been on the phone with Verizon for over 2 hours and no one was able to do anything to correct this situation, she simply transfered me to verizon wireless hotline which didnt have a clue what was going on. Any dimwit would know this isn't how you're suppose to treat your customers (lie to and pass around hoping the customer would tire themself out and quit which at this point seems to be common practice with Verizon). Any one know how I can file a propper complaint or get to a regional manager/director/executive?
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