I signed up for Verizon paperless billing when it was first offered. Looking to reduce paper mailing, the costs, and excessive paper waste. Yet I continue to be frustrated by Verizon's inability to manage this program. I receive an email notice that my new bill is ready, hit the link in the email and sign in. Page comes up with a note that my billing information is not available?? Try every link I can find on that page and cannot access the new bill. Today I noted that the "Online Billing" which previously accessed sometimes now only offers download options such as Excel (which did not work), Quicken, Quickbooks, etc., but no plain and simple PDF. To top it off, in the ongoing search, I get a page that online service is not available? What is the point of notifying customers that their bill is ready if you're not going to let them access it??
And NO, I don't want to open a case, or speak to chat again, or go through the insane process of trying to send a message to Customer Support. I have spent far too many hours over the past years doing so.
Every other account I have with paperless billing never has these types of problems. I cannot understand what Verizon is doing to make this service so difficult.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)