I have had NOTHING but problems with the internet. I have called and "chatted" numerous tijmes, I thinbk these people read off a script, they have been very nice, but not helpful. I lose the connection constantly. I haver to unplug the D Link router and sometimes that doesnt work. It will also show on the computer and iphone that there is a connection when there is not. All they do is"check the line"...it's always fine.. I have a replacement modem, have replaced adapters, checked connections, etc..still bad.. I asked for a tech to be sent out, the rep on chat says he has to "check the line" to warrant a tech visit. I told him I had the lines checked, and by the way, was using Comcast to access internet. He asks me to plug in the Verizon modem, yeah,..that'll work since im on chat on Comcast.. I told him I was done with calls and chat and will be cancelling this lousy service, The phone service sucks too.
So I get a rep who is to help cancel the service. I tell her my long tale of woe... She says they won't send a rep without charging for repair. Repair???? This crap hasn;'t worked since day one and I recently moved and have had the same problems. This home had Verizon phone for years and there were no problems.
So do i cancel?? Then get penalized??? And wth other options are there?? I have Directv bundled with this and am not dumping them too... Comcast is too expensive just for internet alone, and the speed is very low, and costly if you don't bundle.
Any ideas?
And i have no problem with these nice ( but unhelpful ) foreign reps they have, but is it so hard to get someone in this country and without jumping through hoops to do it?
