My Verizon email stopped working on the Verizon email app

merlin96

As of today my Verizon email stopped working on my tablet on the Verizon email app. Back in March I opted to stay with my Verizon email address through AOL webmail and so far, I can still receive email on my laptop through Windows Mail (like Outlook) and through the TypeApp App on my Tablet, but the Verizon email app says my password is wrong. I called Verizon and the guy I spoke to suggested we start troubleshooting by logging into the AOL webmail site but inexplicably that didn't recognize my password either - the one that's still working to give me email on Windows Mail and TypeApp. He suggested not changing it since I'm still getting email but I just want to say two things - (1) this seems unnecessarily complicated and (2) why can't I get my mail on the Verizon app? I'm just waiting for my mail to stop working on the other sites and have a bad feeling it's only a matter of time. Not happy at all.

[Deleted User]

Hi merlin96,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.