Email Migration to AOL Not Working

This migration is not working for me, and I don't know what to do next. The initial steps seemed to go fine. I selected the migrate option, and created the new password that was required. I went over the instructions for updating my settings in Outlook 10, which only require the new password, and adding "@verizon.net" to the User Name. Okay, done. This is where it all goes wrong. I cannot log in with Outlook using the new password, OR using my iPhone with the old password. Well, it said it the migration could take a few hours, so I went to work, expecting it to working when I got home. No joy. It's now been more than 12 hours, and I have no access to my main email account. (I have five more that will also need to be migrated.) Please, if there is a way to determine if the migration has failed, if there is anything I've missed, the help would be greatly appreciated.

Accepted answers

peccatumDei

I managed to get a call in to FIOS tech support, and they in turn were able to contact a specialist in another office. The root of my problem, was that the Migration chose an alias I often use, rather than the root email address, as my user name. As soon as I made that change in Outlook, I was able to receive all my mail.

All comments

TomH121

When you migrate successfully sign in here below and see if you get this message.

https://webmail.verizon.com/signin/LdapBind.jsp#mail_Emails_INBOX

Good! You have already registered for AOL Mail.

For quicker access go to mail.aol.com and sign in using your new AOL username/password.

Don't forget to bookmark the website for future one click access to your email

Need to login with a different account?

If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

peccatumDei

Thank you. I still can't get access, but I know a little more now. The Verizon page thinks I've already migrated, but when I try to log in to the AOL webmail, it's not recognizing my login/password. Time to play with that for a bit, and see if I can just do another password update... And, so much for that. AOL reacts by saying that the can't update my password at this time.

peccatumDei

abby80361

I just started having the same problem. Migrated two email addresses successfully, but as of May 1, the password on one of them isnt accepted on my cell. Just now when I tried to go to the aol site to check emails, it doesnt accept either one!

How can I get this fixed? Who do I call?

abby80361

Was able to get my problem fixed by using the FORGOT PASSWORD link and resetting it!