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Slow speed - at certain time of day

Hi,

I have been experiencing slow wifi/plugged-in connection between 7 and 9:30 pm, most days. Anyone else having the same issue? I called VZ and did the online help. The first tests were slow, eventually we got to full speed but minutes after I hung up, speed went back down. This is just too weird and obviously annoying.

Please let me know if you are having the same issues. I do not want to call VZ support again, because they always ask me the SAME basic questions, over and over.

Thanks

Comments

Aschere

I have the exact same problem. I have posted a more detailed description and what the probable solution is:

http://forums.verizon.com/t5/High-Speed-Internet-DSL-and-Dial/Fios-Time-of-Day-Specific-Drop-in-Speeds/td-p/653959

If you get them to fix it, please let me know.

dslr595148

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up. It might shown up as the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

news.giganews.com

traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

nokomisfl

Same issue. Usually around 9pm est. They keep closing out the complaints on these pretty quickly. Have seen two threads related to this now that are closed out by reps.

I also experience some other issues around the clock:

-Roku box hardwired into router - cannot download new firmware - verification failure. Cold reboot on router, no change.

-Laptop on wireless could not download itunes thru apple update software, always fails. Was able to direct download itunes exe and install. Again, verification failure. Seems like downloads are incomplete...

-ipad/iphone cannot update ios, had to take to work and updated fine on their internet. Tried for 3 weeks with ipad to make sure it was not busy servers. Always some "could not verify download" error. I can't even download an app that is 1.5mb, and have to try multiple times to successfully download songs.

-Then there is the 9pm slowdown on amazon - via hardwired Roku.

Aschere

Yeah. They locked my main thread as soon as I posted it.

They sent two more techs to my house and FINALLY confirmed it was a problem at their central office. Now they are stuck in the "we're scheduled to repair it today" for the past week. Every day nothing is fixed. Every day I call in to get them to try and do something. Verizon customer service has been a joke as well.

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