Our service with Verizon is the worst Internet I have ever had. When we first moved in, our internet did not work for the first two months. The DSL light on our modem would blink red at least 30-40 times per day. It was impossible to do anything online. MY PHONE'S 3G WAS FASTER THAN MY COMPUTER.
I called multiple times, being on the phone for over an hour each time, SOMETIMES TWO HOURS. I was told to keep paying the bill so I did not get late fees added on. I was told that when the problem was resolved, contact Verizon and we would be credited for the time it was not working. I was told they would send extra parts that we never received. After two months of paying for service WE COULDN'T EVEN USE, it started working a little bit better. It is still AWFUL internet service.
I called and told them it was better and asked about the credit I was told I could receive. I was told that we could be credited for 5 DAYS of service because they only counted the actual days we spent hours on the phone instead of the time between calls. I told them OVER AND OVER AGAIN that their representatives had not documented it properly because each time I explained that it had not been working the entire time.
My boyfriend got on the phone with a manager of some sort and we were told that he could do nothing about the credits, but we should go online to fill out a complaint form. This "COMPLAINT FORM" is obviously not going to be easy to find or they would actually have to answer people's complaints.
IWILL NOT PAY FOR SERVICE I AM NOT GIVEN. Comcast NEVER DID THIS!
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