The support web site is very bad. Hard to get to any real person or answers. Phone is tough also.
Like what problems/issues, do you have?
I can not say for sure we (other users who use Verizon, who do not work for Verizon) can help, but we can try..
Verizon's Contact Us page hasn't gotten you to any real people?
Did not find a solution button but Live Chat finally solved the problem. The only place on the web site that can give a solution.