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my line is optimized. can i get it reset so i can get my full speeds?

i have the 3Mbps tier with the westell 7500 modem. i usually get 3360Kbps downloads, but it seems to be capped at 2940Kbps for the past two weeks. no matter how many times i reset the modem, i still get 2940. here are my stats,

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_ANSI_T1.413
Data Path	INTERLEAVED

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	2944	672
Margin (dB)	13.8	11.0
Line Attenuation (dB)	56.0	31.5
Transmit Power (dBm)	18.4	12.0

and here is the traceroute,

traceroute to 96.248.***.*** (96.248.***.***), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 1 ms 1 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 16 ms 0 ms
3 ash-b2-link.telia.net (213.155.130.91) 0 ms 0 ms ash-b2-link.telia.net (213.155.137.225) 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 9 ms 9 ms 1 ms
5 P14-0-0.NRFLVA-LCR-02.verizon-gni.net (130.81.151.4) 17 ms 17 ms 17 ms
6 P0-4-2-0.NRFLVA-LCR-22.verizon-gni.net (130.81.151.5) 20 ms 20 ms 20 ms
7 G4-1.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.194.163) 22 ms 24 ms 24 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)

is my line being optimized? can i get it removed?

thanks!

Comments

smith6612

Just call Verizon and ask them to reset your provisioning to 3Mbps, and also disable the ASSIA optimization system. If you don't have any luck with this please let me know.

Your line is likely being optimized due to length, and you may want to see about getting a Homerun installed at your home (baasicaly, a whole house DSL filter) to help keep 3Mbps stable on that longer line. To see if one will be useful, plug your DSL modem into your NID (the box or device separating your home's wiring from Verizon's line coming in) and pull the same Transceiver Statistics again to see if there is a good difference. I don't believe your line will support a stable 864kbps on the upload, so to keep the line up and running Verizon may need to set a provisioning along the lines of 3360kbps down, 640kbps up.

bac757

my line was fine for the first week of 2014, but then there was an outage of verizon's dsl in my area. since then, i have only been getting 2500 kbps download instead of 3360 kbps. can i get the optimization removed?

news.giganews.com

traceroute to 108.39.x.x (108.39.x.x), 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 1 ms
2 ash-bb1-link.telia.net (213.248.70.241) 5 ms 2 ms 0 ms
3 ash-b2-link.telia.net (213.155.130.91) 0 ms 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 2 ms 3 ms 2 ms
5 B100.NRFLVA-LCR-21.verizon-gni.net (130.81.199.219) 18 ms 18 ms 18 ms
6 G2-1.NRFLVA-NRFLVABS-ERXG05.verizon-gni.net (130.81.x.x) 16 ms 16 ms 16 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * * Max number of unresponsive hops reached (firewall or filter?)

Transceiver Statistics

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_2plus
Data Path	FAST

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	2526	722
Margin (dB)	9.4	9.8
Line Attenuation (dB)	57.0	32.8
Transmit Power (dBm)	17.4	12.3

thank you!

bac757

now it's down to 2112 Kbps. help.

smith6612

See my advice above on what to do. Consider getting a HomeRun installed, and just ask a CSR on the phone to get it disabled. Mention the terms "slow speeds" and "disable ASSIA optimizer" and most should know what to do from that point.

Considering your stats are worsening, you should get Verizon out to look at the line.

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