I'm hoping that someone can help me or point me in better direction as I'm running into an infine loop between Verizon DSL tech support and having in person technicans come in (have a third person scheduled to come in now). Here's a run down of my issue:
1) Have had verizon DSL for the past 10 years.
2) Starting about 4-6 weeks ago, the DSL service would go in and out and sometimes come on its down and sometimes requrie a modem reboot (Westell 7500). The frequency of this increased to once every few minutes and I called verizon.
3) Verizon support sent a phone tech to look at my line and he said it must be the modem.
4) A new modem was ordered and mysteriously my connection was working for the next week. When it started to act up again, I changed the modem and still had issues.
5) Verizon sent a tech with DSL training and he checked the NID device and replaced a line coming from the outside of the house to the inside. This resulted in a speed improvement WHEN things are working, but the overall issue seems to be still there.
6) Verizon support says it must be the line and is going to send another tech over (the tech who was over yesterday checked out all the lines both outside and inside and I feel like I'm being bounced between tech support and phone techs).
7) Verizon is currently running FIOS cables above the street on my block and not sure if that might be causing any issues (FIOS lines are being run along with the time warner cable lines and FIOS is not expected until sometime mid next year or so)
Anyone have any suggestions, tips or clues as to what could be wrong? I would even hire someone externally to fix this, but need a better way to diagnose this issue. At the moment, my streaming services are pretty much useless due to the connection going in and out and using the net is frustrating.
