Frustrated heavy packet loss

jammn05

I have had internet issues and I have had techs out and they seem to not find any issues. I have a network extender for our cell phones though Verizon that keeps going off SYS keeps turning blue to red which makes us unable to use the extender. I had the Verizon wireless network repair bureau contact me and informed me that there is a high packet loss between the router and the extender. I have changed modem/routers and it still does this. I called Verizon DSL and they see no issues when they run test. I am so frustrated all I want is for my internet and extender to work correctly. I was also told by one of the techs that if I keep having issues that they are going to discontinue DSL service at my home. How fair is that??? SO now I am afraid if I call to say there is a problem that they will discontinue my DSL and I need to have it for work. I have no other providers for internet service

[Deleted User]

Hi jammn05,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.