Child Item

Site Totals

61410 Questions Answered 270 Categories

Dial up speeds every evening for weeks Tidewater, VA

My DSL has slowed to dial up speeds beginning around 5 pm and flucuating widely in speed until 11 pm. I tried all the remedies for slow speed as I have done in the past but they have not helped. Any time I've had problems Verizon dsl it has been with the wiring leading to the house not in the house. I still using the same Westell Modem I was given 2001! Would a newer modem help ? Is anyone experiencing the same problem in the Tidewater ,VA area. Could the number of people streaming movies during the Holidays cause the slow speed ?

Comments

walt178

I live in the same area. I'm not having problems with FiOS, but when I was with COX cable the quality was very erratic in the evenings. (internet and TV) Sometimes to the point where I would turn everything off and grab a book.

Those underground wires (cable or DSL) are old and problematic. Most of my problems were also exterior cables. It would cost a LOT of money to replace them so neither company is likely to do anymore than necessary.

Nothing lasts forever so a 12 year old modem may be part of the problem. The only way to know for sure is to replace it. If you can find a compatible model at Best Buy, you can try it then return it if there's no difference. Verizon may replace it for free, but I'm inclined to doubt it.

The number of other users online could definitely cause slow speed. I've noticed a decrease in my connect speed when streaming from Amazon. It's still high enough that video quality hasn't been effected, but it has dropped. If it is noticeable on FiOS, it's probably worse on DSL.

FiddleDeeDee

Ours (DSL) and many others have slowed way down ever since FIOS was put into our area. Slowness is so frustrating.

Talbot1

I did speak to Customer Service Representative over Live Chat and Verizon is going to send me a wireless modem router at no cost after telling me the line was good. But, I still think the line is the problem with salt air and age being the cause. I was surprised by the offer after reading all the negative comments about Verizon customer service. The only 2 times I called Verizon in 12 years for service before this was a bad line to house and a bad line in the street cable .

Child Item